Senior Executive, Industry Insights, Customer Success (Chinese language speaker) at Nielsen IQ in Kuala Lumpur Eco City

Job description

As a Senior Executive, Industry Insights & Customer Success, you will serve as a trusted advisor to clients , going beyond reporting and analysis to proactively identify business opportunities and strategic recommendations . You will lead key client engagements , help shape business decisions , and drive adoption and value realization across client organizations. This role is ideal for professionals who combine strong analytical thinking with commercial awareness and consultative client engagement skills . Lead Strategic Client Relationships Manage key client accounts and stakeholder relationships. Understand client business objectives, priorities, and growth challenges. Lead business reviews and strategic discussions. Proactively identify opportunities and recommend actions that drive business outcomes.  Deliver High-Impact Insights Transform complex market and competitive intelligence into actionable business recommendations. Identify emerging trends and growth opportunities. Develop strategic narratives supported by data and industry expertise. Influence client decision-making through fact-based recommendations.  Drive Customer Adoption & Business Value Build and execute adoption plans for assigned clients. Expand user engagement and platform utilization. Demonstrate measurable business value and ROI. Partner with clients to overcome adoption barriers and maximize outcomes.  Support Commercial Growth Identify cross-sell and upsell opportunities. Partner with commercial teams during renewals and business development activities. Contribute to client retention and account growth strategies.  Coach & Develop Others Mentor junior team members. Review client deliverables, analyses, and presentations. Share best practices and contribute to capability development initiatives. Bachelor's Degree in Business, Economics, Marketing, Statistics, Data Analytics, Market Research, or related fields. 4-7 years of experience in customer success, market intelligence, consultancy, analytics, category management, or client-facing insight roles. Proven experience managing client relationships and multiple stakeholder groups. Strong data storytelling and consultative problem-solving capabilities. Ability to proactively identify business challenges and opportunities. Experience presenting recommendations to senior business stakeholder s. Strong understanding of market trends, competitive intelligence, consumer behavior, and commercial performance drivers. Experience driving customer engagement, adoption, and value realization. Ability to identify growth opportunities and support commercial discussions. Experience coaching junior team members is advantageous. Excellent project management, presentation, communication, and influencing skills. Native or business-level Mandarin proficiency is required to support China-based clients. Experience working with China market clients will be highly preferred. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/