Senior Executive, Airport Application Management at AirAsia in Kuala Lumpur

Job description

Job Description OVERVIEW: Role: Senior Executive, Airport Application Management Department: ICT Operations (Group ICT), AirAsia Division: Application Management Work Location: RedQ, Sepang (Onsite) Working Day/Hour: Monday to Friday (9am - 6pm) MYT & Standby support (Whenever necessary) Reports To: Prithiviraj A/L Doraisamy, [Lead, Airport Application Management] Y OUR ROLE AS A: The Senior Executive, Airport Application Management is accountable for ensuring the efficient operation and upkeep of all airport-centric applications and systems. This encompasses guaranteeing the seamless function of mission-critical systems that underpin passenger processing, baggage handling, flight operations, and other pivotal airport functions. The incumbent will collaborate closely with airport stakeholders, IT teams, and vendors to ensure system availability, performance, and security. WHAT YOU’LL CHAMPION: Key Responsibilities included but not limited to: Operational Management Oversee the day-to-day technical operations of all airport applications, including [list key systems, e.g., baggage handling, passenger processing, flight information displays, security systems]. Ensure the availability, stability, and performance of airport applications, meeting or exceeding agreed-upon service level agreements (SLAs). Analyze and resolve application issues and trends reported through incident reports, identifying root causes and implementing preventive or corrective measures. Maintain and adhere to cybersecurity protocols to protect sensitive airport data and ensure compliance with relevant regulations. Strategic Development Develop and articulate clear product strategies for availability and stability. Collaborate closely with Product Owners and stakeholders to identify and implement enhancement opportunities aligned with business growth plans. Documentation and Compliance Ensure all technical specification details (TSD), functional specification details (FSD), troubleshooting guides, test scripts, and other relevant documentation are up-to-date. Participate in product audits by providing evidence, addressing any identified issues, and taking corrective actions to prevent future problems. Assess the performance of vendors that provide services related to airline applications and ensure they meet high standards. Application Support Furnish day-to-day support for airport applications, encompassing troubleshooting, incident resolution, and user assistance. Supervise application performance, identify potential issues, and undertake proactive measures to avert disruptions. Administer application upgrades, patches, and new releases in collaboration with IT teams and vendors. Uphold system documentation, including user manuals, troubleshooting guides, and system configurations. Stakeholder Management Partner with airport stakeholders, including airlines, ground handlers, and security personnel, to comprehend their application needs and challenges. Collect feedback on system performance and pinpoint areas for enhancement. Communicate effectively with stakeholders regarding system updates, outages, and planned maintenance. Vendor Management Maintain liaison with application vendors to guarantee timely support and resolution of issues. Oversee vendor contracts and service level agreements. Evaluate new technologies and vendor solutions to augment airport operations. Security and Compliance Ensure adherence to airport security regulations and data privacy standards. Facilitate the implementation and sustaining of security measures to safeguard airport applications from unauthorized access and cyber threats. Participate in security audits and vulnerability assessments. Continuous Improvement Identify opportunities to optimize application performance, streamline processes, and elevate user experience. Propose and execute solutions to address recurring issues and improve system efficiency. Stay abreast of industry best practices and emerging technologies in ai