Senior Employee Relations & HR Compliance Specialist at Pop Mart International Group

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. 

 Position: Senior Employee Relations & HR Compliance Specialist Department: HR Reports To: Employee Relations/HR Compliance Leadership Location: Los Angeles, CA (Fully On-site) Employment Type: Full-Time, Exempt Salary Range: $100,000–$130,000 annually Position Summary POP MART Americas, Inc. is seeking a Senior Employee Relations & HR Compliance Specialist to support a fair, consistent, and respectful employee experience across our corporate and retail operations. This role will primarily manage employee relations matters, conduct workplace investigations, and advise managers on performance management, corrective action, and workplace concerns, while supporting HR compliance programs across the Americas. The Senior Employee Relations & HR Compliance Specialist will partner closely with HR Business Partners, Legal, Retail Operations, Loss Prevention, Payroll, Benefits, and external counsel to resolve employee concerns, strengthen management practices, and reduce employment risk. Additional responsibilities include policy development, compliance audits, manager training, and implementation of employment requirements across the United States, Canada, Mexico, and future expansion into South America. This position is ideal for an experienced, hands-on employee relations professional who exercises sound judgment, manages sensitive situations objectively, and translates policy and legal guidance into practical recommendations. Key Responsibilities Employee Relations & Workplace Investigations Manage employee relations cases from intake through resolution, including concerns involving workplace conduct, harassment, discrimination, retaliation, interpersonal conflict, attendance, and policy violations. Assess incoming concerns, prioritize cases based on urgency and risk, and promptly escalate serious or complex matters to HR Leadership and Legal. Conduct timely, thorough, and impartial workplace investigations, including developing investigation plans, interviewing employees and witnesses, reviewing evidence, and preparing clear findings and recommendations. Maintain accurate case records, investigation reports, and supporting documentation, handling sensitive information with discretion and sharing it only as appropriate. Provide practical guidance to managers and HRBPs on employee concerns, performance management, coaching, corrective action, and policy interpretation. Review proposed disciplinary actions and separations for consistency, supporting documentation, and potential risk; coordinate required approvals before implementation. Draft and review employee communications, coaching recaps, written warnings, performance improvement plans, investigation outcome communications, and separation documentation. Partner with managers and HRBPs to address workplace conflict, reinforce expectations, and support constructive working relationships. Coordinate with HR, Benefits, and Legal when employee relations matters intersect with leaves of absence, accommodation requests, workplace injuries, or other protected activities. Conduct appropriate follow-up after case resolution to assess whether concerns have been addressed and identify potential retaliation or recurring issues. Track case volume, aging, outcomes, and recurring concerns; recommend targeted t