Senior Education Consultant - Google Workspace at CDW

Job description

As a Senior Education Consultant, you will deliver top-tier high-impact virtual and in-person training sessions to empower customer success. In this role, you will create and deliver engaging presentations centered on the Google Admin Console, while actively maintaining and evolving our industry-leading admin certifications and bootcamps. We are looking for a tech-savvy, results-driven professional who excels at translating complex technical details into clear, actionable insights for both technical and non-technical audiences. You will play a pivotal role across the entire project lifecycle—scoping, managing, and delivering customized Google for Education engagements that strengthen customer relationships and drive impactful outcomes for our clients. What you will do: Curate, create and deliver training throughout the US to deliver high-energy, in-person workshops and conference sessions, as well as lead engaging virtual training sessions to Education IT Admins on technologies: including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, Standard and Teaching/Learning upgrade, and more. Create deep-dive training for our specialized certifications, including Google Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist. Present the value of CDW Amplified for Education Audit, trainings, and other services. Discover and identify customer requirements and build custom engagements leveraging the best of services and products Train customers to use products effectively Stay current on Google Workspace for Education changes and modifications Provide technical support for customers to support pre-sales and post-sales processes Address all product-related queries in a timely and efficient manner Support the project needs from development to implementation Provide developers with customers' feedback to help identify potential new features or products Analyze customers' needs and suggest upgrades or additional features to meet their requirements Work with the company to establish and evaluate best practices Accurately track and support custom engagements over extended periods of time Engage with customers with integrity and professionalism, working to build value in the relationship Become a contributing member on the Updates & Analysis Team Invest in learning about the broader aspects of the Google for Education environment, including but not limited to Google Cloud Platform, Migrations, and Provisioning Work to support customers as needed if escalated from the support team Deliver on all Service Delivery products as needed or applicable What we expect of you: Bachelor's degree and 5+ years managing Google for Education, with professional systems administration experience OR 9+ years equivalent experience A dvanced expertise in Google Workspace for Education admin console administration 5+ years professional systems administration experience An ability to balance and plan the short-term and long-term actions of the team Exceptional customer service orientation Strong documentation skills Proven track record as a Technical Account Manager, Project Manager, or Advanced Support Convey technical information and recommendations clearly and concisely Create engaging presentations Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings and client sites Experience working with large schools in K12 or higher education, a plus Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus Experience working with State level organizations (Departments of Education or Education agencies), a plus Familiarity with project management tools like Monday/Jira, a plus Pay range: $91,000 - $128,620 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.