Senior Director, Operations Technology at Genworth Financial in Richmond, VA

Job description

About Us At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience. The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way. We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you. POSITION TITLE Senior Director, Operations Technology POSITION LOCATION This position is available to Virginia residents as Richmond, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin. * A Hybrid schedule of both Remote and In-Office days would be required if you reside within 50 miles of a Genworth | CareScout office with working hours targeting our core business hours of 9am-5pm EST. For applicants outside of the 50-mile radius there would be an expectation of travel, approximately 25%. YOUR ROLE Genworth | CareScout is undergoing a multi-year modernization of its insurance platforms, data ecosystem, and technology capabilities to support long term growth, operational excellence, and a more human-centered future. The Senior Director, Operations Technology is a transformational technology leader who will shape and deliver the end-to-end operations technology strategy, technology platforms, services, and processes that support the end-to-end lifecycle of Genworth |CareScout’s business operations, spanning claims, customer service, case management, and call center capabilities. Reporting directly to the Head of Engineering, Insurance and Business Operations, this executive serves on the Engineering, Insurance, and Business Operations Leadership Team acting as a trusted partner to Operations, CareScout Insurance, Risk, Legal, and other IT leaders. What you will be doing Technical & Strategic Capabilities Set and own the operations technology vision and technology strategy, architecture, and investment roadmap for platforms that enable business outcomes for operations, inclusive of customer service, claims, call center and digital solutions in alignment with business objectives and the Future-Proof Technology strategy. Advance modern engineering practices across microservices, APIs, event-driven architecture, cloud platforms, DevSecOps/CI/CD, reliability engineering, and platform operations. Apply hands-on expertise in Azure/AWS cloud platforms, containers, and observability to strengthen platform reliability, scalability, and operational performance. Lead the shift from legacy, fragmented platforms to governed, cloud-based data and analytics capabilities that impr