Senior Director of Technology Innovation & Data (TID) at Four Seasons Hotels and Resorts in Four Seasons Lanai

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. SENIOR DIRECTOR OF TECHNOLOGY INNOVATION & DATA (TID) The Four Seasons Resort Lāna’i is looking for visionary leaders who are passionate about creating exceptional guest and employee experiences, inspiring teams to achieve excellence, and embodying the Golden Rule in every interaction. The onsite Senior Director of Technology Innovation & Data (TID) provides strategic leadership and oversight of technology operations, innovation, and data initiatives across Four Seasons Resort Lānaʻi, Sensei Lānaʻi, and related entities, including remote offices. This role drives technology strategy, operational excellence, and system reliability while leading teams, vendors, and cross-functional partnerships to support the unique business needs of each property, enhance guest and employee experiences, and deliver value across the organization. Responsibilities include, but are not limited to: Lead, develop, and inspire technology teams through recruitment, coaching, performance management, succession planning, and leadership development initiatives. Direct technology budgeting, forecasting, procurement, contract negotiations, and vendor management to maximize operational efficiency and financial performance. Develop business cases, ROI analyses, and technology strategies that support long-term organizational goals and drive value across the portfolio. Oversee multi-property and remote technology operations, ensuring secure, reliable, and scalable technology services across all locations. Lead major technology implementations, infrastructure projects, and digital transformation initiatives from planning through execution. Ensure compliance with all corporate, brand, privacy, PCI, cybersecurity, regulatory, and telecommunications requirements. Partner with executive leadership, ownership groups, and key stakeholders to develop and execute strategic technology solutions. Drive cross-functional collaboration, stakeholder engagement, and organizational change through effective communication and relationship management. Foster a culture of innovation, accountability, inclusion, and continuous improvement while promoting high employee engagement. Build strong relatio