Senior Director, Head of Center Engagement - Heme/Cell & Genetic Therapies - East and West at Vertex Pharmaceuticals in Field Based, IL

Job description

Job Description At Vertex, we're relentless in our pursuit of scientific innovation to create transformative medicines for people with serious diseases. Our Hematology organization supports patients living with transfusion-dependent beta thalassemia (TDT) and sickle cell disease (SCD) through an established gene therapy product. This team is focused on sustaining momentum, expanding impact, and delivering a consistent, high-quality experience for patients, caregivers, healthcare professionals, and treatment centers. With the support of a global biotech company and the opportunity to help shape the continued evolution of Hematology, this Senior Director of Hematology role will contribute directly to strong performance and delivering innovation for patients living with serious hematologic diseases. The Senior Director of Hematology - West will lead the field-based customer engagement organization across the current commercial model, including Gene Therapy Account Managers (GTAM) and Hematology Territory Managers (HTM) across Michigan, Texas to California. The Senior Director of Hematology - East will lead the field-based customer engagement organization across the current commercial model, including Gene Therapy Account Managers (GTAM) and Hematology Territory Managers (HTM) across the East Coast from Maine to Florida. The incumbent(s) will be responsible for setting strategy, translating business priorities into disciplined field execution, and building the capabilities required to sustain and advance performance. Primary responsibilities include leading, coaching, mentoring, and developing both teams; optimizing coordination across authorized treatment centers, referring providers, and community-based territories; and collaborating with internal and external partners deliver positive customer experiences. The incumbent will be responsible for setting strategy, translating business priorities into disciplined field execution, and building the capabilities required to sustain and advance performance. Primary responsibilities include leading, coaching, mentoring, and developing both teams; optimizing coordination across authorized treatment centers, referring providers, and community-based territories; and collaborating with internal and external partners deliver positive customer experiences. Key Duties and Responsibilities: Executes national Hematology field strategy across authorized treatment centers, referring providers, and community-based team members Leads, coaches, develops, and manages field teams (GTAM/HTM) Ensures strong, compliant coordination between field teams to connect treatment-center engagement, community-based customer needs, and the end-to-end patient journey Translates business priorities into clear field objectives, account and territory plans, performance expectations, and measurable outcomes Optimizes team structure, geographic coverage, resource allocation, and ways of working to sustain performance and expand patient impact Oversee day-to-day field execution, including customer engagement, territory and account planning, coaching, performance management, and cross-functional coordination Provides timely verbal and written feedback based on performance reviews, coaching observations, customer insights, key performance indicators, and demonstrated behaviors Builds team capability through onboarding, ongoing training, leadership development, and sharing of best practices across treatment-center and community-based roles Partners across cross-functional stakeholders to remove barriers and deliver a consistent customer experience Uses business performance, customer insights, and patient-journey indicators to identify opportunities, adapt strategy, and drive continuous improvement Coordinates and facilitates regular business reviews with leadership and cross-functional stakeholders, ensuring clear decisions, accountability, and follow-through May perform other duties as assigned or as business needs evolve.