Senior Director, Enterprise IT Infrastructure at QuantumScape

Job description

QuantumScape is on a mission to transform energy storage with solid-state lithium-metal battery technology. The company’s next-generation batteries are designed to enable greater energy density, faster charging and enhanced safety to support the transition away from legacy energy sources toward a lower carbon future. What we need: QuantumScape is seeking a strategic, execution-focused Senior Director, Enterprise IT Infrastructure and Operations to define and deliver the enterprise infrastructure vision, operating model, and multi-year roadmap that support our current priorities and ambitious growth. This is a senior leadership role with significant scope, organizational ownership, and executive visibility. You will own enterprise networking, identity, endpoints, service desk, collaboration, on-premises systems, hybrid cloud connectivity, and the infrastructure supporting R&D labs and manufacturing. You will serve as a trusted senior advisor to the CIO and CISO, a key partner to engineering, operations, and business leaders, and the organizational leader responsible for developing the talent, architecture, and investment strategy that scales with QuantumScape's future. This is a builder's role. You will address today's operational gaps while building the organization, culture, and infrastructure designed for tomorrow's commercial production, AI adoption, and increasingly complex technology environment. Above all, you believe that great infrastructure is invisible — and that every interaction with IT is an opportunity to earn trust and delight the people we serve. What You'll Lead: Enterprise infrastructure strategy and operations across networking, identity, endpoints, service desk, collaboration, on-premises platforms, and hybrid connectivity. Enterprise networking modernization including multi-site LAN/WAN, Wi-Fi, SD-WAN, Palo Alto firewalls, segmentation, and zero-trust access spanning corporate, R&D, lab, and manufacturing environments. Identity and endpoint services including SSO/MFA, MDM, EDR, ThreatLocker, and full device lifecycle management for office, lab, and shop-floor users. Service management and customer experience including measurable SLAs, self-service capabilities, proactive communications, automation, and continuous improvement. Lab and manufacturing IT infrastructure, instrumentation networks, OT/IT integration, and infrastructure readiness for the transition from pilot to commercial production. Cloud and platform partnership including hybrid connectivity, IAM integration, network architecture, cross-environment governance, and alignment with GCP Platform Engineering and Kubernetes. Automation, observability, infrastructure-as-code, SRE practices, and AI-enabled operations that move the organization from reactive to proactive. Organizational design, leadership development, succession planning, workforce strategy, and the growth of managers and senior technical leaders. What you'll do: Define and execute a multi-year enterprise infrastructure and operations strategy aligned with company growth, R&D, manufacturing, cybersecurity, AI, and business priorities. Serve as the senior infrastructure advisor to the CIO and CISO, executive leadership, and functional leaders — communicating strategy, investment needs, risks, resilience, and measurable outcomes. Own operational performance across enterprise infrastructure and service delivery including availability, MTTR, change success, customer satisfaction, capacity, resilience, and lifecycle health. Modernize enterprise networking, identity, endpoints, collaboration, and on-premises infrastructure while maintaining business continuity and minimizing operational disruption. Partner with InfoSec to embed zero-trust, identity, endpoint, vulnerability, data protection, export control, and BC/DR requirements into infrastructure strategy and operations. Partner with R&D, Engineering, Manufacturing, and business functions to support lab instrumentation, OT/IT convergence, p