Senior Director Data Center Operations at Salute

Job description

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Senior Data Center Operations Director to join our team and drive our relationships with hyperscale clients to new heights. Benefit Information: Salute Benefits That Put You First We know life doesn’t stop when work begins, that’s why we offer perks designed to support your well-being, your family, and your future: Time to Recharge: Enjoy 8 company-paid holidays , 2 floating holidays , and PTO so you can rest, celebrate, and take care of what matters most. Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment. Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package. Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%. Wellness Support: Access to HSA , mental health resources, and gym discounts —because your health matters. Extra Protection & Perks: Through discounted group programs, such as legal services , home & auto insurance , pet insurance , and ID theft protection for life’s unexpected moments. The Senior Data Center Operations Director is responsible for executive-level leadership, strategic oversight, and operational performance across one or more mission-critical data center environments supporting high-availability infrastructure, advanced AI workloads, hyperscale operations, colocation environments, or enterprise data center services. This role provides senior leadership over data center operations, critical infrastructure reliability, client service delivery, financial performance, staffing, safety, compliance, vendor management, and operational readiness. The Senior Director ensures that mechanical, electrical, plumbing, cooling, life safety, and support systems are operated safely, reliably, efficiently, and in alignment with company, customer, regulatory, and contractual requirements. The Senior Data Center Operations Director serves as a senior operational leader, client-facing executive, and escalation point for complex operational issues. This position requires strong technical credibility, business acumen, people leadership, financial discipline, and the ability to lead high-performing teams in a 24x7x365 mission-critical environment. Essential Duties and Responsibilities Strategic and Operational Leadership Provide senior leadership for day-to-day and long-term data center operations, ensuring safe, reliable, and efficient performance of mission-critical infrastructure and support services. Lead site directors, operations managers, facility managers, engineers, technicians, vendor partners, and support teams in the execution of operational objectives, service commitments, and business goals. Establish operational strategies, performance expectations, accountability standards, and disciplined operating practices across assigned sites or accounts. Drive operational excellence through continuous improvement, process discipline, risk reduction, service quality, and consistent execution of company standards. Ensure proper staffing models, scheduling practices, escalation coverage, succession planning, and operational readiness for 24x7x365 support. Serve as a senior escalation leader for critical incidents, customer concerns, operational risks, staffing challenges, service delivery issues, and infrastructure reliability matters. Critical Infrastructure Management Oversee the operation, maintenance, testing, and performance of critical infrastructure systems, including UPS systems