Senior Data Analyst at Ruby Labs in European Union

Job description

About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the role Ruby Labs is hiring an experienced Senior Data Analyst to join our fast-paced, high-ownership environment. You will drive analytics across subscription products and web funnels, partnering with Product, Marketing (UAM), and Data teams to improve conversion, retention, and LTV- while ensuring trusted tracking, strong data models, and decision-ready reporting. This role is hands-on and cross-functional: you will own analysis from problem framing to recommendation, and you’ll mentor analysts while collaborating closely with Data Engineering/BI to keep data foundations reliable. Responsibilities • Partner with Product, Marketing, and Data Teams to define KPIs, success metrics, and decision criteria. • Create new dashboards, maintain and improve existing reporting (e.g., Product Reports, Marketing Performance Reports), ensuring clarity and trust. • Deliver full-funnel analysis, identify bottlenecks, and propose improvements or A/B test ideas. • Analyze payment and subscription performance across checkout, trial-to-paid conversion, renewals, failed payments, refunds, and chargebacks; identify revenue leakage and recommend improvements. • Partner with Product, Engineering, and Finance to investigate payment issues and ensure payment metrics and revenue reporting are accurate and consistent. • Lead user behavior analysis (journeys, drop-offs, activation/aha moments) using event data. • Monitor key metrics and anomalies; escalate issues and communicate updates to stakeholders with defined SLAs • Own and maintain event taxonomy and tracking structure (events, properties, naming conventions); validate implementation and business logic alignment. • Design and build robust, reusable SQL data models (clean layers, consistent definitions, performance-minded queries). • Mentor Junior/Middle Analysts in SQL, validation, funnel/cohort analysis, and experimentation quality; provide regular feedback and guidance. • Give and receive direct, actionable feedback with peers and the Leadership Team; maintain a high bar for quality in a demanding environment. Requirements • Degree in an analytical field (e.g., Mathematics, Data Science, Economics) or equivalent practical experience. • 3+ years of experience as a Data Analyst, with proven ownership of end-to-end analysis and stakeholder delivery. • Strong analytical and problem-solving skills; ability to identify trends, patterns, and root causes in large datasets. • Excellent verbal and written communication; ability to translate analysis into clear business actions. • Ability to think strategically and make data-driven recommendations aligned with company goals. • Strong experience in Product Analytics: funnels, cohorts, retention, LTV, churn, segmentation. • Hands-on experience with event analytics tools: Mixpanel, GA4, Amplitude, or similar • Advanced SQL • Experience with popular BI tools such as Tableau, Looker, or similar • Experience in subscription business • Hands-on experience analyzing payment and subscription data, including checkout conversion, payment approval rates, renewals, failed payments, refunds, and chargebacks. • Ability to adapt quickly, learn new tools and methods efficiently, and work effectively in a high-pressure, fast-changing environment • Strong spoken and written English Nice To Haves • Experience in Marketing Analytics • Experience with Python, R • Experience with GCP, BigQuery • Experience with Google Ads, Facebook Ads etc • Experience with orchestration frameworks such as Airflow, dbt • Experience with git and code review process Location Ruby Labs operates withi