Senior Customer Success Manager at SentinelOne

Job description

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Customer Success Manager, you will be tasked with assisting in managing the customer lifecycle for our rapidly growing base, as a relationship expert with effective communication skills and a technical orientation on SentinelOne's growing Customer Success team. You should have impeccable relationship skills and be able to create win/win environments for all parties that you work with. If this is you and you want to be part of a next-generation, growing technology company with a fantastic culture, we would love your help in making our Customers successful. What Will You Do? Primary responsibilities include: Manage a portfolio of SMB to mid-market accounts, acting as the primary post-sales contact and trusted advisor. Assist with customer lifecycle management: drive high product adoption, customer retention, and overall customer satisfaction within your assigned portfolio. Create and present Customer Business Reviews (CBRs) that illustrate the value SentinelOne is bringing to our customers and align with their strategic goals. Conduct proactive engagement with all assigned clients, ensuring a meaningful meeting or relevant touchpoint occurs on a defined cadence. Act on auto-generated alerts and tasks created to identify and resolve customer risk proactively and upsell opportunities. Use toolsets and automation to manage and gain optics on the overall health and product adoption across your portfolio. Represent and advocate for SentinelOne customer needs and issues cross-departmentally. Proactively monitor customer health, identify potential risks, and shepherd escalated or at-risk customers toward resolution via a remediation plan, leveraging internal resources. Identify opportunities for growth, upsell, and expansion within your portfolio and collaborate closely with Sales to execute on these opportunities. What Skills and Knowledge Will You Bring? Ideal candidates will have: A strong, customer-centric approach with a proven track record of managing a SMB to mid-market portfolio. A minimum of 3 to 5 years in a high-touch Customer Success Manager role, with experience managing a dedicated portfolio of clients. Demonstrated success in increasing customer satisfaction, adoption, and retention within a set book of business. Exceptional ability to conduct impactful business reviews and executive-leve