Senior Customer Success Manager at RevenueCat

Job description

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $12B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue. We’re a remote‑first crew of 150+, spread across 25+ countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in. The Role This is not your typical Customer Success role. RevenueCat prices based on how much money a customer makes. That creates an unusually clear alignment of incentives: when our customers grow, we grow. That means Customer Success at RevenueCat should be more than relationship management, implementation check-ins, and polite QBRs. Our best CSMs understand a customer’s app, audience, business model, growth goals, internal constraints, RevenueCat usage, and decision-making dynamics well enough to help that customer make better decisions. Sometimes that means helping them adopt the right RevenueCat feature. Sometimes it means spotting that their paywall, pricing, lifecycle, onboarding, or retention motion deserves a closer look. Sometimes it means bringing in a technical partner to make sure an implementation question gets answered correctly. Sometimes it means bringing in one of our growth specialists — people with deep expertise in areas like paywall conversion, lifecycle messaging, paid user acquisition, pricing, or gaming monetization — when a customer has a specific high-impact growth problem worth digging into. And often, it means doing the unglamorous but critical work of keeping everyone aligned on context, priorities, next steps, owners, and follow-through. That’s this role. As a Senior Customer Success Manager, you’ll own a portfolio of managed RevenueCat customers and help them get more value from RevenueCat. You’ll become the person who understands where each customer is trying to go, what is getting in their way, how RevenueCat can plausibly help, and what needs to happen next. You are not expected to be the best technical expert, paywall expert, lifecycle expert, paid acquisition expert, or pricing expert in the company. You are expected to be a strong growth generalist: curious, commercially aware, product-fluent, organized, and credible enough to diagnose the right problem, bring in the right person, and own the follow-through. Why we’re hiring for this role now RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world. The traditional version of Customer Success - where a CSM is mostly a relationship owner, meeting scheduler, escalation path, or (and this is the worst one) secretly just another sales person trying to upsell customers things they don’t need - is not enough for where we are going. Our customers want help making more money. They want better visibility into what is happening in their subscription business. They want practical guidance on monetization, paywalls, pricing, retention, lifecycle, platform rules, and product adoption. They want to know what other great app businesses are doing. They want RevenueCat to be a partner in growth, not just a vendor they ping when something breaks. At the same time, we cannot give every managed customer the same level of depth. Some customers need deep account planning, proactive growth diagnosis, stakeholder mapping, technical input, and clear expansion / adoption strategy. Some need lighter but still thoughtful guidance. Some need scalable education, templates, webinars, playbooks, office hours, and better self-serve resources. A strong CSM knows the difference. This role is for someone who wants t