Senior Coordinator, Billing at White & Case in Manila

Job description

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices. The Senior Coordinator, Billing to support the firm’s billing cycle by preparing, editing, and finalizing bills with coordination with the Partners and other legal staff, Practice Assistants, Inventory Managers and Revenue Controllers, Finance Managers, and other employees. The Senior Coordinator, Billing is also responsible for preparing standard reports for Work in Progress (WIP), Accounts Receivables (AR), and Timekeeper Utilization. Duties and Accountabilities This role will provide general support for Billing operations, including Key Clients, Specific Office, or Specific Section, among others: Invoice Generation Generate and prepare draft client bills through our Finance system, Elite 3E in compliance with any global agreements that may be in place for the client: Edit draft bills including, but not limited to, changes to narratives and hours, and any formatting as instructed by partners, associates, and/or other stakeholders. Provide accurate and timely completion of assigned requests and inquiry responses, ensuring that all tasks and duties completed are done within the Firm’s set guidelines and policies. Resolve issues in different scenarios related to tax compliance and other statutory requirements eBilling – eBilling Hub Submission Prepare, submit, and track status of electronic bills through eBilling Hub. Back-ups Gather, o rg a nize a nd su m mar i z e b a ck-ups for dis b ursem e nts req u ested by cl i e n ts, partn e rs, ass o ciat e s , secretar i es an d admin i s trat i on employ ee s . Identify and resolve issues on personal disbursements by conducting research in 3E records. Be able to facilitate extraction of supporting documents and conduct billing activities in order to correct invoices. Reporting Generate standard billing reports in 3E, including WIP, AR, and Timekeeper Utilization. The billing coordinator must fully understand the basic fields used in the reports and should be able to help in the analysis as well. Client Matter/Phase/Tasks/Activity Maintenance Update (or coordinate the update of) client and matter records as requested by the appropriate parties Administrative Respond to the requests received through the White & Case Billing Mailbox and other corresponding mailboxes, and 3E Bullpen. Identify and resolve issues or queries, and/or endorse to the appropriate team/s. Coordinate with Cash Receipts and Accounts Payable teams to resolve any payment or vendor inquiries Address first level escalated issues and queries from billing coordinators Escalate issues as they arise according to the escalation path. Assist in preparing audit requirements and documentations Other ad hoc activities, as requested Communication Plan and organize workflow to comply with established time constraints per request / allocation, to ensure to meet deadlines Prioritize, manage multiple assignments, and communicate the status and progress of assignments in a timely manner Use effective systems to ensure that both short and long term tasks are completed within the required timelines Relationship Management Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues, and workarounds Show excellent attention to detail and have a th