Senior Commercial Operations Lead, Managed Services at Thinkahead

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Role Scope: The Senior Commercial Operations Lead owns the readiness and improved delivery of Managed Services commercial operations. The role coordinates inputs, identifies gaps, tracks actions, and supports timely movement of commercial work from intake through review and downstream execution. The role interfaces with Managed Services - Service Delivery, Customer Success, Managed Services leadership primarily. The role may interface, as needed with adjacent organizations that provide inputs or consume commercial outputs from Managed Services. The role may return incomplete SOWs, PCRs, or commercial packages for correction and clarification, while appropriate functions retain their respective decision responsibilities. The role partners with the broader organization on contract-to-order-to-billing verification for any contractual changes on an as needed basis. Duties & Responsibilities: SOW, PCR, and Commercial Document Quality Support Managed Services stakeholders in preparing timely, complete, and accurate SOWs, PCRs, and related commercial documents. Validate that documents clearly describe scope, deliverables, assumptions, customer responsibilities, dependencies, exclusions, service references, pricing and billing inputs, acceptance criteria, timing, and approved changes. Check consistency across proposals, SOWs, PCRs, quotes, contracts, CRM records, and supporting materials. Identify missing, contradictory, unclear, or unsupported information and route each issue to the appropriate owner. Maintain standard templates, checklists, intake requirements, and document-quality guidance for Managed Services commercial activity. Commercial Intake, Coordination, and Handoffs Manage or support the Managed Services intake process for SOWs, PCRs, amendments, renewal-related paperwork, and other commercial requests. Maintain visibility into request status, required inputs, owners, deadlines, dependencies, and open actions. Assist Managed Services stakeholders as needed to properly coordinate the movement of materials between Managed Services, Sales, OA, Legal, Finance, Order Operations, and delivery stakeholders. Prepare review-ready materials and identify missing information before routing requests for review or downstream action. Confirm that approved commercial documents and changes are aligned before downstream processing. Support clean handoffs by ensuring required documentation, action ownership, and dependencies are visible. Track discrepancies, corrections, and open actions through closure with the accountable functional owner. Commercial Changes and Record Integrity Support the documentation and coordination of existing-business changes, renewals-related paperwork, expansions, contractions, amendments, and PCRs. Collect and validate information required for the applicable commercial process, including current scope, requested scope, contract language, pricing inputs, and supporting records. For Managed Services stakeholders, ensure and maintain controlled versions of SOWs, PCRs, amendments, supporting approvals, and related Managed Services commercial record