Senior Cloud Engineer at Sprinklr in Dublin

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. What Does Success Look Like This role is responsible for maintaining and developing optimum cloud infrastructure that ensures stability, scale and performance. This will require working with tools such as Docker, Kubernetes and automating pipelines through Jenkins and Python. What You’ll Do Key Responsibilities • Identify and proactively come up with solutions to address complex issues and enhance scalability of the systems. • Deploy, automate, maintain, troubleshoot and constantly improve the systems that will keep the backend infrastructure running smoothly. • Maintain and improve continuous integration infrastructure and services (build, test and package pipelines) • Help development teams setup and maintain their continuous integration pipeline and tools. • Responsible for peer and junior level review of code/work and ensure sharing of best practices within the team and on various platforms • Working knowledge of modern, continuous development techniques and pipelines (Agile, Kanban, CI/CD, Jenkins, Git, Artifactory). • Building and maintaining Microservices Architecture in production using Docker and Kubernetes. • Spearhead the design, implementation, and optimization of cloud infrastructure solutions. • Provide mentorship and technical guidance to the cloud engineering team. • Collaborate with stakeholders to align cloud strategy with business objectives. • Architect highly available and scalable cloud environments. • Develop and enforce best practices for cloud security and compliance. • Lead initiatives to automate processes and improve operational efficiency. What makes you qualified? • The ideal candidate should be having 4-5 years of work experience. • Strong hands-on experience deploying the SaaS products across major cloud providers. Azure, & GCP (way more things beyond compute) • 2+ years’ experience in one or more programming languages - Python/Java/Go/Bash. • Decent skills in configuration management/IAC tools. - Ansible and terraform. • Good Database management skills. - MongoDB, Elasticsearch, MySQL, ScyllaDB, Redis, Kafka etc.. • Strong understanding and hands-on experience of the cloud-native landscape. - Orchestration using k8s, observability, SecOps, etc. & observability • Strong system skills - *nix systems administration background. “Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from