Senior Client Service Representative in Alternatives Custody Team (Krakow, Cash) at Brown Brothers Harriman

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old About the team: We are experiencing growth in the Alternative Investments business as the industry is also seeing growth in this segment. The Alternatives Custody Hub is responsible for completing the operational tasks relating to Account Maintenance and Cash related inquiries. The team is focused mainly on Account Maintenance and Cash servicing. We are looking for someone who is driven to get things done and views obstacles as an exciting challenge that demands an innovative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in by providing trusted value. Some of your key responsibilities include: Independently resolve and oversee the Client’s inquiries related to cash management Advise Clients in cash transfers, providing balances, SSIs, SWIFT copies on Clients requests and in line with procedures Act as the primary point of contact for Clients, Account Managers, Client Service Managers, CSG via email and phone for any cash management inquiries and proactively manage the resolution process with frequent updates and satisfaction measures Proper identification of potential problems with payment settlement and escalations Acting as the role model and trainer for less experienced Team members Review and discuss issues requiring escalation to Supervisor/TL Qualifications: Academic degree, preferably in finance or economy related field At least 2-3 years professional experience in finance or similar field, where required knowledge and skills could have been acquired Highly organized, detail oriented and proactive in role Strong relationship management skills English language proficiency B2+/ C1 Strong analytical skills, logical thinking Proven ability to problem solving and recommending solutions Capable of monitoring and completing a variety of assignments with proper priority Willingness and ability to work in a client-driven, deadline-oriented environment Strong verbal and written communication skills Nice to have: Knowledge about Alternative Funds, accounts set up, cash processing, account maintenance systems Comprehensive knowledge of Excel What we offer: To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance Private medical care Life Insurance Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. Professional trainings and qualification support Wellbeing Program Online Social Fund benefit platform Social, sport and integration events Onboarding Program for new hires We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply. About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how