Senior Client Service Representative at Brown Brothers Harriman in Krakow

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. Location: Kraków Type of work: Full time Hybrid model : Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old Join us as a Senior Client Service Representative! As a Senior Client Service Representative in Custody, you will be responsible for delivering high-quality client service and handling day-to-day client inquiries. You will act as a key point of contact for clients, ensuring timely, accurate, and clear communication. This role requires strong ownership, attention to details, and the ability to work independently in a fast-paced environment. You will manage multiple priorities, collaborate with internal teams, and proactively resolve client issues. You are expected to take full ownership of assigned cases end-to-end and ensure a positive client experience. On this position you will be responsible for: Act as a key point of contact for assigned clients, providing timely, accurate, and clear responses to inquiries. Manage client inquiries and cases end-to-end with full ownership, ensuring a positive client experience. Build and maintain strong client relationships through professional communication and reliable service delivery. Participate in client meetings and discussions, contributing updates, clarifications, and follow-up actions as needed. Resolve complex client issues using structured problem-solving and strong attention to detail. Identify root causes, risks, and blockers early, escalating appropriately with clear recommendations. Collaborate with internal stakeholders and coordinate across teams to deliver effective outcomes. Prioritize work based on client impact, urgency, and operational risk while managing multiple tasks effectively. Ensure compliance with controls, procedures, and documentation standards. Maintain strong product and process knowledge while supporting process improvements, projects, and team initiatives. What we’re looking for: Bachelor’s degree or equivalent experience 2+ years of custody or financial services experience - knowledge of custody products (corporate actions, equities, fixed income, derivatives) preferred Experience in a client-facing environment: ability to manage client inquiries and deliver clear, timely responses Fluent English Strong communication skills (written and verbal) Strong organizational and prioritization skills Ability to work under pressure and manage multiple tasks Strong attention to detail and structured problem-solving approach, ability to operate effectively without clear procedures, feel comfortable with the unknown, and connect information to resolve cases Ability to collaborate across teams and build relationships Proficiency in using systems and tools to manage client inquiries and deliverables Clients receive timely, accurate, and clear responses Issues are resolved end-to-end with strong ownership Work is delivered with high quality and attention to detail Strong collaboration with internal teams supports effective outcomes You contribute to improving processes and service delivery What we offer: To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance Private medical care Life Insurance Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues. Professional trainings and qualification support Wellbeing Program Online Social Fund benefit platform Social, sport and integration