Senior Change Management Consultant - Customer Experience, Solutions and Services at Duke Energy in Charlotte, NC

Job description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, October 23, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary This role leads change strategy and delivery for a portfolio of complex, high-priority Customer, Operational Excellence, Technology and Employee initiatives across Customer Experience, Solutions and Services (CESS), translating initiative goals into integrated strategies that drive measurable business outcomes, adoption, sustained behavior change and long-term organizational capability. Success in this role requires advanced consulting, communication and influencing skills; the ability to advise senior leaders, shape decisions and build alignment across organizations; and a proactive, solution-oriented approach to navigating complexity, ambiguity and changing business needs. The role serves as a trusted strategic advisor and requires strong relationship-building, sound judgment and the ability to independently manage multiple high-priority initiatives while delivering polished, high-quality work. Responsibilities Change Strategy, Planning & Delivery Lead the development and delivery of integrated change strategies for a portfolio of complex, high-priority Customer, Operational Excellence, Technology and Employee initiatives, with accountability for business outcomes, adoption and sustained behavior change. Advise leaders and delivery teams in defining outcomes, evaluating people, process, readiness and ways-of-working impacts, and integrating change priorities into initiative plans and decisions. Translate change strategies into actionable plans, assessments, roadmaps, leader and stakeholder actions, communications, learning solutions, readiness measures and reinforcement approaches tailored to each initiative. Use an agile, test-and-learn approach to adapt strategies based on stakeholder feedback, adoption data, results and changing business needs. Stakeholder Engagement, Sponsorship & Adoption Serve as a strategic advisor to leaders on sponsorship, role clarity, change risks and decisions needed to build alignment, remove barriers and achieve intended outcomes. Shape and lead integrated change strategies—including sponsorship and leader alignment, stakeholder engagement, communications, learning and capability building, readiness, resistance management, adoption measurement and reinforcement—to build understanding, commitment, adoption and sustained behavior change across impacted audiences. Operate as an embedded strategic partner, building trusted relationships and strengthening leader and team ownership of sustainable change. Adoption Measurement, Readiness & Value Realization Define success measures and track adoption, readiness and progress toward intended business outcomes. Identify and evaluate risks, resistance and performance gaps, and direct adjustments to improve adoption and sustain results. Change Portfolio Integration & Governance Assess cumulative impacts, timing, interdependencies and audience capacity across the CESS change portfolio. Synthesize portfolio risks, tradeoffs and recommendations to inform prioritization and decisions through planning and governance forums. Change Capability, Innovation & Continuous Improvement Advance change capability across CESS by applying practice standards, scaling effective tools and approaches, and incorporating lessons learned across initiatives. Apply emerging practices to AI, digital and technology-enabled change, including capability, trust and responsible adoption. Required/Basic Qualifi