Senior Business Systems Analyst at Datadog in New York, NY

Job description

Business Systems drives efficiency across Datadog through business process analysis, systems automation and integrations, AI agent and MCP development, and vendor/software review. The team is increasingly embedded in cross-functional initiatives across People, Finance, GTM , Legal, Recruiting, and Technical Solutions — translating ambiguous business problems into scoped, buildable solutions and owning delivery end-to-end. This is not a generalist BSA role. Each Senior BSA will own a cluster of business functions end-to-end, acting as an internal product manager for their domain rather than processing inbound requests reactively. There are two openings, each covering a different domain: People, Recruiting, Legal or Finance, GTM, Procurement As the role evolves alongside AI, Senior BSAs leverage agentic tools for data aggregation and context gathering while remaining the critical human-in-the-loop layer — owning business context and product outlook, validating use cases, managing stakeholder relationships, and making the judgment calls agents can't. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Discovery and scoping: Translate ambiguous asks from business stakeholders into well-defined requirements that Business Systems Engineers can build against. Many stakeholders don't know what they want or the cross-functional impact of what they're asking for — you surface both before engineering begins. Cross-functional visibility: Identify dependencies, downstream impacts, and integration considerations that requesting teams miss. Proactive opportunity identification: Develop deep domain knowledge to identify automation and AI opportunities before they become inbound requests, shifting the team from reactive intake to strategic partnership. Stakeholder relationship ownership: Serve as the primary point of contact for your domain, reducing ad hoc consultations that currently land on the team lead and senior ICs. Systems and governance: Review system configuration, data integrity, and vendor fit within your domain and make recommendations to stakeholders and BSEs; maintain clear documentation (process diagrams, system flows, user guides); ensure compliance with security and privacy standards (e.g., GDPR , SOX ). Who You Are: Prior experience as a Business Systems Analyst or in a similar role, ideally within a high-tech or SaaS environment Experience owning a business domain end-to-end; comfortable operating like an internal product manager Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders and manage relationships with senior leadership Proven track record using AI/agentic tools for data aggregation and context-gathering, while knowing where human judgment is still required Demonstrable experience turning business processes into agentic or automated workflows in a prior role Experience in managing projects, particularly those involving multiple stakeholders and complex integrations Familiarity with security, privacy, and compliance standards (e.g., SOX, GDPR, SOC, ISO) 4+ years as a business system administrator (e.g., NetSuite, Salesforce, Workday, Zendesk) or a business systems analyst leading complex, cross-functional projects or a similar role 4+ years managing multiple projects simultaneously and formulating business design documents You are comfortable with deciphering technical documentation (e.g., API documentation) and translating business to technical requirements By domain: People, Recruiting, Legal domain: exposure to HRIS /ATS/contract lifecycle systems (e.g., Workday, Greenhouse) and the cross-functional dependencies between them Finance, GTM, Procurement, Technical Solutions domain: exposure to financial syste