Senior Business Analyst / Project Manager I, Business Operations - Enterprise Strategy & Innovation at Liberty Mutual in Boston, MA

Job description

Description This role will be based in our Boston MA headquarters office working a hybrid schedule Enterprise Strategy & Innovation (ES&I) is a corporate organization that reports directly into Liberty Mutual’s Executive Leadership Team within Liberty Mutual Insurance, a Fortune 100 company with 40,000 employees in 900 offices worldwide. The function is comprised of five interrelated verticals: Liberty’s award winning in-house enterprise strategy / strategy consulting arm (Corporate Strategy & Research), a strategic alignment group (LMG Alignment), a global innovation incubator (Solaria Labs), an enterprise venture capital group (Liberty Mutual Strategic Ventures) that invests in early-stage startups to glean critical insights on emerging disruptive trends, and a dedicated business operations team (ES&I Operations) that orchestrates the overall operating model of the ES&I function driving strategic priority setting, cross-teams alignment, business operational effectiveness, financial & performance management, and supporting culture & team engagement initiatives. ES&I Operations is currently searching for a Senior Business Analyst or Project Manager I to support the day-to-day business operations of our Corporate Strategy & Research (CS&R) group including management of key vendor relationships, leading the planning & execution of department meetings, targeted metrics reporting including overall performance scorecard, crystalizing insights into executive-level PowerPoint presentations and dashboards, and team culture building initiatives. This is an individual contributor role. This is a great opportunity for an energetic individual to join a dynamic, tight-knit enterprise strategy and innovation community where you will lead key initiatives to enable a high-performance and vibrant team environment. Responsibilities Synthesize, monitor, and report on results of an annual, holistic CS&R Performance Scorecard with success metrics aligned with the overall purpose of the function and the strategic priorities of the company Lead the planning and execution of CS&R monthly department meetings to promote a culture of knowledge sharing, ensuring work alignment & transparency, and building a more unified and connected team Run standard and ad hoc department level metrics reporting related to talent portfolio mix, budget analyses, and consulting project work; storyboard and craft compelling presentations using standard tools (PowerPoint, Excel) and summary dashboards using Gen AI (Claude, GPT) shared with CS&R leadership team and/or ES&I leadership, as requested Serve as the business operational liaison across our CS&R internal pillars supporting across Talent Attraction, Talent Development, Consulting Best Practices, Feedback & Performance, and Culture & Engagement (“C&E”) initiatives; serve as a standing team member of the C&E Pillar in a leadership capacity in advancing & orchestrating meaningful opportunities to drive employee engagement, culture of collaboration, and fostering team unity Manage day-to-day CS&R vendor relationships & subscriptions; research & recommend new vendors for the group or vendors to de-commission; support contract negotiations. Own overall day-to-day enterprise-wide relationships with two industry leading consulting expert networks Drive focus and discipline on expense management by supporting annual ES&I budget / planning process, serve as CS&R escalation path for expense inquiries, and coordinate timely CS&R payments (Ariba, Wire) Drive operational excellence, with a focus on productivity, effectiveness, and continuous improvement opportunities within CS&R by serving as point of contact / escalation path for all technology & tools matters including administration (e.g., SharePoint, Teams, Gen AI access); ensure full execution of consulting project teams onboarding & offboarding process including knowledge management Act as a trusted counterpart and sounding board to the VP & Head of Operations, Enterprise St