Senior Billing Analyst at ServiceTitan

Job description

Ready to be a Titan? We are seeking an experienced and detail-oriented Senior Billing Analyst to help manage and optimize our end-to-end billing operations. As our Senior Billing Analyst, you will assist with the billing, payments, and contract management function for various ServiceTitan and affiliate products. In this high-impact position, you will partner cross-functionally across departments (Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections) to manage client accounts, set up billing, track contract data, and address customer billing issues. What You’ll Do Billing Operations & Contract Management: Participate in both recurring automated customer billing and complex manual invoicing for new products and more complex enterprise customers, ensuring accurate pricing, usage calculations, and delivery schedules. Partner cross-functionally with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections to manage client accounts, set up billing, track contract data, and address customer billing issues. Review contract terms to ensure accuracy in billing and Salesforce data before signing. Work alongside Collections specialists to resolve billing disputes, issue approved credit/debit memos, and accelerate cash collection on past-due accounts. Act as an escalation point for customer billing issues, conducting root-cause analysis to address recurring discrepancies. Support internal teams on escalations and reconciliations to resolve any billing issues. Month-End Close & Revenue Accounting: Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP. Support internal and external financial audits by maintaining clear documentation and audit trails. Systems & Migration Partnership: Identify gaps and operational bottlenecks in current billing workflows; lead initiatives to automate manual tasks and scale billing infrastructure. Participate in billing software testing (UAT), Billing system implementation projects, and system rule updates. Lead efforts to streamline billing processes across various entities. Reporting & Ad-Hoc Analysis: Assist with various billing-related reporting, including ad hoc requests. What You’ll Bring Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience. Experience: 4-6+ years of billing, accounts receivable, or billing-operations experience (preferably in a B2B SaaS, tech, or high-volume environment). Knowledge: Deep understanding of contact management, order-to-cash processes, sales tax and basic revenue recognition (ASC 606) and accounts receivable principles. Systems & Software: Proficiency with Microsoft Excel; experience with Salesforce is a plus. Execution & Multi-Tasking: Strong ability to meet deadlines and multi-task within a fast-paced environment. Communication & Collaboration: Strong written and oral communication skills, detail-oriented, and ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our