Senior Best Practice Consultant, Process & Enablement at Sun Life in Waterloo, ON

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: *** 18 Month - Contract Opportunity *** The Senior Best Practice Consultant, Process & Enablement is responsible for leading and maturing process management and operational knowledge practices for Global People Services. The role establishes practical standards, governance and lifecycle practices for process documentation, internal knowledge, SharePoint and case management tools, while supporting global harmonization and evolving service delivery needs. The Senior Consultant provides consultative guidance to leaders and teams and partners with process owners, subject matter experts and technology partners to create sustainable, accessible and well-governed operational content and tools. What will you do? Process Management and Global Standards Lead the development, implementation and ongoing refinement of process management standards, templates, taxonomy and lifecycle practices for Global People Services Provide guidance to process owners and subject matter experts to document, validate and maintain global processes, including appropriate regional or local variations Support process harmonization by identifying inconsistencies, dependencies, and opportunities to simplify or standardize operational practices Identify opportunities to simplify, harmonize and improve Global People Services processes through process reviews and documentation activities, partnering with process owners and appropriate teams to advance identified opportunities Establish review, approval, version-control and change-control practices that keep process documentation current, usable and sustainable Operational Knowledge Management Lead governance and lifecycle practices for internal operational knowledge, including the Global People Services SharePoint environment and case management knowledge and support content Define content standards, ownership expectations, review cadences, metadata and taxonomy to improve consistency, findability and reuse Connect documented processes to support knowledge, job aids and learning content so employees can access the information required to perform their work Partner with and provide cross-functional support to the Workday Knowledge Base lead on shared knowledge-management priorities, standards and lifecycle activities where employee-facing and operational content intersect, while maintaining clear platform ownership Enabling Tools and Future Capability Maintain and translate business and functional requirements for process and operational knowledge tools, including SharePoint, case management tools, and potential future platforms Coordinate business participation in enhancements or implementations, including requirements, content migration, testing, validation, training and transition support Recommend practical technology-enabled improvements that strengthen governance, user experience and scalability without designing the role around a specific unconfirmed platform Governance, Risk and Quality Integration Partner with