Senior Associate, Talent Development at FTI Consulting in Washington, DC

Job description

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About the Role The Talent Development Operations Senior Associate is part of FTI’s Global Talent Development organization within the global Human Resources practice and reports to the Talent Development Manager of Operations. This role supports the delivery of global learning programs, courses, webinars, and events for employees across levels, functions, and geographies. The Senior Associate manages program logistics, learning systems administration, communications, reporting, evaluation activities, and day-to-day stakeholder support across in-person, virtual, and blended learning experiences. Success in this role requires strong organization, sound judgment, attention to detail, a service-oriented mindset, and the ability to anticipate needs, manage competing priorities, and build effective relationships with internal and external partners. Primary Duties Support coordination end-to-end operations and logistics for global Talent Development programs, courses, webinars, and events across in-person, virtual, and blended formats. Create courses and classes, manage registrations and rosters, maintain accurate learning records, and support learner access in the Learning Management System (LMS). Manage training calendars, invitations, event technology, materials, vendors, inventory, facilities, and other program logistics. Develop and deliver clear program communications and marketing for varied audiences using appropriate internal channels and platforms. Serve as a point of contact for learners, facilitators, HR partners, vendors, and program stakeholders; respond to inquiries and resolve issues through completion. Monitor enrollment and participation, provide timely updates to stakeholders, and produce recurring and ad hoc reports across Global Talent Development offerings. Support program evaluation by compiling and analyzing feedback and participation data, and summarizing insights to inform improvements. Maintain current course materials, facilitator resources, operating documentation, and shared files as part of the Talent Development intranet content. Create and maintain standardized processes, procedures, templates, and project plans that promote consistent and efficient delivery. Identify operational risks, dependencies, and opportunities for improvement; recommend practical solutions and support implementation. Coordinate with cross-functional teams on Talent Development initiatives, technology enhancements, data needs, and special projects. Stay current on learning technologies, virtual delivery practices, event operations, and Talent Development trends, and apply relevant practices to improve the learner and stakeholder experience. Provide onsite or virtual program support and travel as needed. How You’ll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assig