Senior Associate, Merchant Strategy & Operations at Doordash in New York, NY

Job description

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Senior Associate at DoorDash, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. We have two openings, each with a distinct focus Merchant Support: You will lead the support experience for our merchants, owning both the strategy and execution of how we serve them once they're live on the platform. You'll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty. Merchant Acquisition: You will own the strategy and execution for growing and onboarding new merchants on DoorDash, driving best-in-class selection for consumers. You'll identify where we need more selection, shape how we attract and convert merchants, and streamline the path from first conversation to live on the platform. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You have 3-4 years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value You’re naturally curious – You always look for ways to innovate and improve You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel. You’re gritty – You roll up your sleeves and do whatever it takes to make things successful You’re persuasive and a relationship-builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions Applications for this position are accepted on an ongoing basis Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commu