Senior Associate, Benefits Manager at Hamilton Lane in London

Job description

Join Hamilton Lane, a global leader in private markets, as we scale to meet the demands of our growing client base. Here, you’ll work with ambitious, high‑performing teams built on integrity, candor and collaboration, backed by our market-leading data and technology. We invest heavily in our people and our partners, giving you the platform to enrich lives, safeguard futures and grow your career. What We Do As one of the largest private markets investment firms globally, we provide innovative solutions to institutional and private wealth investors around the world, specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America, Europe, Asia Pacific and the Middle East, and have $1.0 trillion in assets under management and supervision, composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets, as of December 31, 2025. Hamilton Lane is seeking a Senior Associate to join the Global Benefits team in our London office. Reporting to the VP of Global Benefits & Wellness, this role is responsible for the governance of our Benefits programme across EMEA & APAC, including renewals, and continuous improvement of employee benefit programmes across 15+ office locations. The Senior Associate will serve as a trusted partner to employees, the HR team, and business stakeholders. The role combines hands-on benefits administration with regional project delivery, vendor management, data analysis, employee communications, and compliance oversight across health and welfare benefits, retirement and pension plans, wellbeing programmes and employee perquisites. Success in this role requires strong attention to detail, sound judgment, the ability to manage competing priorities across multiple countries, and the confidence to interact with employees and collaborate with external advisors, brokers, insurers, pension providers, third-party administrators and internal partners such as Payroll, HR Ops, HR Business Partner, Legal, and Marketing teams. Key Responsibilities Regional Benefits Activities · Own the day-to-day administration of health and welfare, retirement and pension, wellbeing, and perquisite programs across EMEA and APAC. · Process new joiner enrollments, qualifying life events, changes, and terminations accurately and within required timelines, in partnership with local providers and HR teams. · Coordinate benefits activities for onboarding and new-joiner orientation, ensuring employees receive clear and timely information about available programmes. · Maintain accurate employee and plan data in HRIS and benefits platforms; perform regular audits, reconciliations, and quality checks with Payroll and providers. · Monitor service levels, resolve operational issues, and maintain clear records of decisions, exceptions, and outstanding actions. · Manage day-to-day relationships with brokers, consultants, insurers, pension providers, wellbeing partners, and third-party administrators to promote service quality and accountability. · Review provider performance, invoices, service issues, contractual obligations, and escalations; track actions through to resolution. Annual Renewals and Plan Governance · Manage the regional annual renewal calendar, coordinating data gathering, timelines, meetings, approvals, and implementation activities across multiple countries. · Partner with brokers, insurers, pension providers, and consultants on plan design options, market benchmarking, cost analysis, rate negotiations, and renewal recommendations. · Prepare concise analysis and recommendations for leadership review, including participation, utilization, market practice, cost, and risk considerations. · Lead the implementation of renewed or newly appointed plans, including documentation, system configuration, payroll coordination, employee communications, and post-launch validation. Program Change and Project Delivery · Support the desi