Senior Architect, ServiceNow at Adecco Group in Prague +2 more

Job description

About the role Senior Architect, ServiceNow will d rive the architectural direction of the ServiceNow platform, ensuring projects, programmes and platform investments align to a scalable, sustainable and value-driven strategy. What you’ll be doing Platform Strategy & Architecture Define and maintain the ServiceNow platform architecture, standards, principles and target state roadmap. Establish and evolve the strategic direction of the ServiceNow platform in alignment with business and technology objectives. Evaluate new ServiceNow capabilities and industry trends, recommending opportunities for adoption and optimisation. Drive platform simplification, standardisation and reduction of technical debt. Ensure architectural decisions support long-term scalability, maintainability and platform health. Maintain awareness of the ServiceNow product roadmap and emerging technologies. Own and maintain the architectural roadmap for the ServiceNow platform, ensuring alignment with business priorities and technology strategy. Architecture Governance & Assurance Define and maintain architectural governance processes, standards and design principles. Act as the architectural design authority for all significant platform changes and enhancements. Review and approve solution designs to ensure compliance with platform standards and best practice. Ensure solutions maximise out-of-the-box functionality and minimise unnecessary customisation. Participate in architecture review boards and governance forums. Ensure compliance with enterprise architecture, security and regulatory requirements. Programme & Project Engagement Act as the primary ServiceNow architectural representative for projects and programmes impacting the platform. Engage with delivery teams throughout the project lifecycle to identify architectural impacts, opportunities and risks. Work closely with Enterprise Architects, Solution Architects and Technical Architects to develop and assure solution designs. Produce impact assessments, architectural recommendations and technical guidance for new initiatives. Support business case development and strategic technology investment decisions. Ensure programme delivery aligns with the ServiceNow roadmap and platform strategy. Provide architecture assurance throughout project delivery, ensuring adherence to ServiceNow standards, principles and patterns. Technical Leadership Provide architectural leadership and guidance to Technical Architects, Solution Architects, Developers and Platform Administrators. Support complex technical decision making across platform capabilities, integrations, data architecture and ServiceNow product suites. Facilitate technical workshops and design sessions for large or complex initiatives. Act as the escalation point for architectural issues, platform risks and technical challenges. Promote adoption of ServiceNow best practices and architectural standards across delivery teams. Contribute to platform health initiatives, upgrades and major transformation activities. Stakeholder & Vendor Management Build strong relationships with business stakeholders, technology teams and delivery partners. Communicate architectural direction, standards and decisions to both technical and non-technical audiences. Collaborate with ServiceNow and strategic partners to influence platform direction and maximise value. Support contract, roadmap and capability discussions with ServiceNow and relevant vendors. About you Significant experience working in ServiceNow architecture roles within large and complex enterprise environments. Proven experience defining and governing ServiceNow platform architecture and strategic roadmaps. Demonstrable experience supporting large-scale transformation programmes and complex project portfolios. Strong knowledge of ServiceNow architecture, platform capabilities and best practices. Experience across multiple ServiceNow product suites, with strong knowledge of ITSM and the broader ServiceNow platform ec