Senior Applications Engineer - Advanced Module Frames at Nextpower in Nashville, TN

Job description

Job Description: Job Description Position: Applications Engineering Manager, Advanced Module Frames Business Unit: Advanced Module Frames Reports To: General Manager, Advanced Module Frames Location: Nashville, TN Position Overview / Role Purpose Reporting directly to the General Manager, this individual will serve as a key technical resource for customers and work closely with Sales, Product Marketing, Engineering, Quality, and Operations, while supporting the commercialization and adoption of our advanced PV module frames. The role requires a proactive engineer who enjoys solving technical problems, engaging with customers, and driving issues to resolution. Stakeholders include module manufacturers, framing equipment suppliers, testing laboratories, developers, independent engineers, lenders, and investors. Beyond addressing immediate technical needs, the successful candidate will anticipate emerging challenges and oversee specialized engineering projects involving internal teams and external partners. Key Objectives Provide timely, accurate technical guidance on Advanced Module Frame applications, mechanical performance, manufacturing integration, testing, qualification, and installation to support customer needs and product adoption. Investigate customer inquiries and product issues using available engineering information and appropriate analysis or testing; document findings and provide practical recommendations or next steps. Coordinate with Sales, Product Marketing, Engineering, Quality, and Operations to communicate customer requirements, explain technical information, and contribute to product improvements and customer-facing materials. Coordinate external engineering and testing projects by clarifying scope, requirements, schedules, deliverables, and acceptance criteria; track progress and risks and communicate project status. Maintain organized tracking of customer requests, engineering actions, and commitments; prioritize work based on urgency, customer impact, and commercial importance. Maintain technical documentation, qualification results, and lessons learned in an accessible knowledge base and share relevant information with internal teams and external stakeholders. Core Responsibilities Customer Applications Engineering & Technical Support · Personally lead the investigation and resolution of customer technical inquiries related to Advanced Module Frames. · Provide engineering guidance on product applications, mechanical performance, manufacturing integration, testing, qualification, and installation. · Coordinate technical analysis and test results, delivering clear recommendations. · Serve as a trusted technical contact for module manufacturers, laboratories, 3rd party engineering groups, developers, and other stakeholders. Cross-Functional Support · Sales: Support the global sales organization through customer meetings, technical presentations, and resolution of barriers to product adoption. · Product Marketing: Support technical presentations, application notes, white papers, FAQs, competitive comparisons, and supporting data. · Engineering: Communicate customer requirements, investigate technical challenges, and recommend product improvements. Translate complex engineering information into clear explanations for technical and non-technical audiences. External Engineering & Project Oversight · Coordinate specialized projects involving external engineering consultants, testing laboratories, and technical partners. · Help support project scopes, requirements, schedules, deliverables, and acceptance criteria. · Participate in technical reviews, evaluate results, and ensure projects meet objectives. · Track milestones, manage risks, and coordinate activities across internal and external teams. Technical Knowledge & Process Management · Maintain organized tracking of customer inquiries, engineering action items, and outstanding commitments. · Prioritize requests based on urgency, customer impact, and commercia