Senior Administrative Coordinator I - Vet Med Teaching Hospital Large Animal at Texas A&M University in College Station, TX

Job description

Job Title Senior Administrative Coordinator I - Vet Med Teaching Hospital Large Animal Agency Texas A&M University Department Vet Med-Teaching Hospital Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Our Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Who we are The Veterinary Medical Teaching Hospital (VMTH) includes the Large Animal Hospital, which is dedicated to the total well-being and care of a pet throughout its lifetime. We work with great people, great clinicians, and great educators with a passion for animals and educating others that allows us to provide total care for animal patients while helping to train the next generation of veterinarians. What we want We are looking for a Senior Administrative Coordinator to join our team at the Large animal hospital! This position is responsible for supervising the Front Desk, including oversight of admissions and discharges, cash handling operations, scheduling, monitoring accounts and daily front desk workflow. The position serves as a resource for addressing and resolving client concerns and complaints, ensuring issues are handled professionally, promptly, and in accordance with hospital policies while promoting a positive client experience. What you need to know Salary: $50,000/annually Please note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor. What you need to do Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. Qualifications Required Education and Experience Bachelor’s degree or any equivalent combination of education and experience Six years of experience in office administration Preferred Qualifications Five years supervisory experience Hospitality, customer service, or communications training or certification Previous Animal Science or Veterinary Hospital experience Certified Administrative Professional (CAP) or Hospitality, Customer Service, or communications training or certificate Bachelor’s degree Excellent oral and written communications skills Possess leadership and relationship-building skills Ability to use and manage an electronic medical record (EMR) system Bilingual in English and Spanish Knowledge, Skills, and Abilities Ability to multi-task and work cooperatively with others. Working knowledge of spreadsheet, presentation and word processing software programs. Interpersonal and communication skills and ability to plan and organize effectively. Ability to multi-task and work cooperatively with others. Good public relations skills, excellent communication skills, strong financial background, and active listening and problem-solving skills. Responsibilities Supervision: Supervises, trains, assigns tasks and evaluates the job performance of all reporting staff. Implements and trains staff on new or existing procedures. Communicates policies and procedures. Conducts Performance Feedback Evaluations and Annual Performance Evaluations. Reviews and approves position descriptions. Designs and organizes work schedules for the assigned service areas. Administrative: Advises the Clinical Services Assistant Director of client services issues within the Hospital. Coordinates administrative support functions, activities and projects of Client Services including implementation of Exceptional Hospitality Customer Service Program. Responsibilities include the strategic planning and coordinating the activities of the office to inclu