Senior Account Manager, Professional Services at Salesforce in Madrid

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 AI CRM in the world, where humans and agents drive customer success together. Here, ambition becomes action, technology meets trust, and innovation is a way of life. We're looking for Trailblazers who are passionate about helping companies and the world through AI. The Senior Account Manager is part of our Professional Services team, where we combine strategic consulting, Salesforce technology, and executive relationships to drive the digital transformation of our most strategic customers. You will own and grow strategic relationships across a defined portfolio, driving sustained value through Salesforce solutions and long-term digital transformation initiatives. What You'll Actually Be Doing Own and expand executive relationships, acting as a trusted advisor at C-level. Lead strategic account planning and execution to deliver sustained revenue growth. Lead complex, multi-threaded sales cycles across large enterprise environments. Position Salesforce solutions as a driver of business transformation across people, process, and technology. Collaborate closely with license sales, Professional Services, and wider internal teams to deliver integrated customer outcomes. Identify and develop new business opportunities within existing accounts. Maintain consistent overachievement of sales targets and pipeline growth. Required Experience & Skills 10+ years of experience in enterprise IT sales, account management, or consulting. Strong background in consulting and/or professional services. Proven track record of exceeding sales quotas and driving significant revenue growth. Demonstrated ability to engage and influence C-level stakeholders. Deep understanding of digital transformation, cloud technologies, CRM, data, and AI. Strong commercial acumen combined with a customer-centric, value-led mindset. Ability to operate effectively in a matrix organization and lead cross-functional teams. Salesforce platform knowledge and certifications are advantageous. Fluent in English and Spanish. Profile Strategic thinker with strong execution discipline. Recognized collaborator and team leader. Comfortable navigating complex enterprise environments. Highly credible with senior client stakeholders. Results-driven with a consistent record of overperformance. Why This Role You'll operate at the intersection of strategy, technology, and executive engagement — driving transformation at scale within one of the world's most influential Professional Services organizations. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesfor