Senior Account Manager - Partnerships at Verse Medical in New York, NY

Job description

Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! Our Values: The Principles That Guide Us Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. • We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. • We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. • We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. • We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Senior Account Manager - Partnerships Your Impact: How You'll Help Us Heal a Broken System This is an opportunity to join a lean, high-performing team with a history of moving quickly and delivering excellence. As a Senior Account Manager – Partnerships, you'll own the full commercial relationship with many of Verse's key DME supplier partners — the businesses responsible for getting certain types of medical equipment and supplies into patients' hands. That means negotiating partnership terms and SLAs, training partners on their obligations and our platform, and holding them accountable day-to-day so patients get what they need, when they need it. You'll work in close partnership with the Strategy & Operations team as they set up this new type of partnership and improve our broader partnership processes and systems. What You'll Achieve: A Glimpse into Your Contributions Within your first year, you will have the opportunity to: • Own a portfolio of Verse Partners , including training new partners on their partnership obligations, our processes, and our software platform. • Negotiate partnership terms with new and existing partners, balancing partner priorities with reliable delivery for patients. • Hold partners accountable to SLA terms day-to-day , including regular outreach to get partners to quickly accept and deliver orders, and maintenance of service quality data dashboards. • Build and maintain strong, long-term partner relationships , ensuring alignment and mutual success. Coach and exit underperforming partners when necessary. • Surface partner feedback and suggest improvements to our software platform and processes based on partner experience. • Work cross-functionally with Operations, Strategy & Ops, and Go-To-Market counterparts to resolve partner issues and help roll out process improvements. Note: This role blends day-to-day account management with real commercial responsibility. You'll negotiate partnership terms, coach and, when necessary, exit underperforming partners, and personally drive the daily act