Security Team Leader - Dublin 2 at Securitas

Job description

ESSENTIAL FUNCTIONS: • Ensure all team members are fluent with policies and procedures and that these are followed. • Manage team member’s performance incl. absence monitoring, ensure team members are suitably attired for duties (i.e., uniform). • Ensure all team members have received appropriate and comprehensive training, address, and plan training needs. • Ensure all team members has necessary tools, equipment, and information to effectively perform their work. • Delegate tasks and ensure all team members comply with given instructions to fully and satisfactorily complete all of the tasks. • Ensure all incidents are responded to and reported. • Ensure that all equipment is managed, used, monitored, and reported defective in line with policies / procedures. • Provide guidance and support to all team members. • Actively encourages staff recognition and staff nominations for awards. • Responsibility for all roster requirements (incl. updating rosters on company’s system) ensuring that all positions are covered at all times and adequate backup resources are available / arranged when necessary. • Provide initial response and act upon incidents / complaints / concerns / matters / faults related to the security services provided and safety of assets and escalate any issues to management. • Assist in the production and implementation of plans related to the service delivery. • Provide a service level that as a minimum meets the contracted Key Performance Indicators. • Demonstrate the core brand values and culture of both Securitas and the Client, promoting a positive image of our Client and Securitas at all times. • Assist the management team with any ad-hoc requests (i.e. recruitment of new team members, performance appraisals etc.). • Ensure site documentation explaining site related duties and procedures are present on site, are available to  • On a regular basis, develop, review, maintain and update security-related documents and files related to the site. These would include, but are not limited to, procedures, manuals, instructions, checklists, registry, logs, records. • Provide administrative support to the management and all team members (i.e. compile reports, meeting minutes). • Ensure all information is recorded, filed accordingly, and resolved (i.e. Daily activity reports, training records, incident reports, maintenance tickets, etc). • Participate in relevant meetings to ensure all communications and objectives are understood and met and appraising all team members of future developments in training and operations. • Takes responsibility for actions and can work under own direction if required. • Supports decision-making process with accurate information as and when required. • Together with the other Dublin Team Leader and the Site Security Manager, alternates being on call out of hours, acts as a point of contact, and provides operational support when required, taking the lead during incidents, ensuring that emergencies and other demanding situations are effectively managed and escalated to all relevant business contacts, where necessary. • Undertakes any other reasonable tasks as identified by management. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified according to business necessity. MINIMUM QUALIFICATIONS/SKILLS AT ENTRY: • Takes the initiative and leads by example within the team. • Displays a positive and can-do attitude at all times, focusing on the mutual gains of all parties, by maintaining a helpful, interested, and courteous approach in their dealings with all internal and external clients. • Delegates tasks and encourages participation from others within the team, acknowledges team member’s individual successes. • Empowers team members to have the ability to conduct their duties, and to resolve potential issues, through coaching, training, and effective delega