Section Manager, Steam Services Steam Operations at Consolidated Edison in New York, NY

Job description

The Section Manager of Steam Operations Training will be responsible for establishing, leading, and managing a new Steam Operations Training department focused on developing, updating, and delivering effective technical training programs that support the current and future needs of the Steam Operations organization. This position will provide leadership and direction to a team of approximately eight direct reports, including Operations Trainers, Training Coordinators, and Training Specialists. The team will create, maintain, and improve technical training content, field-training programs, qualification materials, curriculum plans, and related documentation based on business needs, regulatory requirements, operating procedures, lessons learned, and feedback from internal customers. The Section Manager must be a self-motivated, proactive leader with strong technical knowledge, sound judgment, and the ability to build a new function from the ground up. This individual must understand training program structure, curriculum development, adult learning concepts, technical content creation, and the importance of aligning training outcomes with operational performance. This role requires a strong customer focus and the ability to work closely with Steam Operations leadership, generating stations, field operations, compliance, engineering, the Learning Center, and other internal stakeholders to ensure training needs are identified, prioritized, and addressed in a timely and effective manner. Core Responsibilities Lead the creation, implementation, and ongoing management of a new Steam Operations Training department, including development of the department structure, priorities, processes, governance, work intake, and performance expectations. Manage approximately eight direct reports, including Operations Trainers, Training Coordinators, and Training Specialists, and provide leadership, coaching, performance management, prioritization, and employee development. Perform managerial functions, including interviewing and selecting employees, setting performance expectations, addressing employee issues in a timely manner, improving morale and productivity, and supporting employee development. Ensure safe work practices are followed, and the environment is fully protected in accordance with Company policy, governmental regulations, and applicable Steam Operations procedures. Establish and oversee comprehensive technical training programs for new hires, incumbent employees, senior title employees, supervisors, operators, mechanics, and other Steam Operations personnel, as applicable. Oversee the design, development, review, update, and continuous improvement of technical course curricula, lesson plans, qualification materials, field-training guides, job aids, testing materials, and training documentation. Ensure content modification, addition, or removal based on the modification, installation, or retirement of equipment and/or processes. Lead the effort to identify training gaps across Steam Operations. Ensure training content is technically accurate, current, practical, and aligned with Steam Operations procedures, operating orders, work permits, safe work practices, Human Performance Improvement tools, lessons learned, engineering changes, and applicable regulatory or compliance requirements. Develop and maintain a customer-focused training intake and prioritization process to ensure the needs of Steam Operations, stations, field groups, supervisors, compliance, engineering, and other internal customers are understood and addressed effectively. Partner with internal customers and subject matter experts to develop and update technical content based on operational risk, workforce needs, changing procedures, equipment modifications, audit findings, operating errors, incident reviews, lessons learned, and regulatory requirements. Develop methods to evaluate training effectiveness, including employee performance feedback, field observations, as