Scrum Master at Travelers in Toronto, ON

Job description

Who Are We? Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Category Technology Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards. Salary Range $102,800.00 - $152,800.00 Target Openings 1 What Is the Opportunity? Travelers is seeking a Scrum Master to join our organization as we grow and transform our Agile landscape. Individual will leverage their expertise to lead Agile practices at the team level for one or more teams, assist with managing the flow of work, creatively solve problems to accomplish outcomes, track team output and achievement, and identify continuous process improvement opportunities. What Will You Do? Practice and encourage Agile mindset and behaviors; coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors. Lead the application of Agile practices for a single team, including planning and guidance for daily standups, sprint planning, backlog refinement, and retrospective meetings; provide summaries of team work at internal reviews and demos. Ensure progress toward objectives, KPIs and commitments; guide assigned Agile team to deliver the required product increments and outcomes. Partner with key stakeholders (i.e. Agile Coach and Team Lead) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making. Identify opportunities to improve team-level Agile performance; focus the team on customer value, quality and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions. Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers. Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively. Build and leverage effective alliances across other teams and the technical and business communities. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s degree One year of experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.) Programming/development experience Engineering background with hands-on experience in software or systems development and a proven track record of leading technology delivery in complex, cross-functional environments. Experience implementing best practices and standards related to Agile product development. Working knowledge of generative AI tools (e.g., Claude, GitHub Copilot) and their application in Agile delivery workflows and experience supporting delivery of AI-driven initiatives. Experience leading others with the ability to earn trust while still challenging the team to improve and operate outside its comfort zone in an Agile environment Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and co