Scrum Master and Project Manager at University of Waterloo in Waterloo, ON

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-03427 Time Type: Full time Employee Group: Staff Job Category: Project and Program Management Employment Type: Permanent Department: Campus Housing - Facilities Hiring Range: $67,688.63 - $84,610.79 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is November 5, 2026, at 11:59PM.” This position is contingent on funding. Job Description: Primary Purpose Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that meet or exceed expectations established at activity initiation and align with departmental and institutional mission, vision, values, and objectives. As a Scrum Master the role facilitates and coaches scrum teams in how to use continuous improvement practices and principles to deliver high quality programs and services to students and other stakeholders. The role makes essential contributions to advance continuous improvement practices within the department. As a Project Manager the role is responsible for providing project management services to a variety of operational and strategic initiatives ranging from individual teams to department-wide or institutional-level activities. Key Accountabilities Scrum Master Acts as a facilitator who coaches scrum teams in self-organization and cross-functional skillset, and communicates effectively, both internally and externally, while working within a team Facilitates and provides primary support to all scrum events Ensures team(s) use time efficiently and effectively by using visual management techniques, time boxing events, clarifying how actions will lead to outcomes, and aligning activities across the team, department, and institution. Works with other Scrum Masters, Product Owners, and team members to increase the effectiveness of continuous improvement practices across the department Advances scrum team(s) to a high performing level by helping members recognize problems and opportunities and implements appropriate coaching and development techniques Provides training/education to ensure continuous improvement methods, values, practices, and standards are understood and followed by all team members Anticipates and effectively deals with any project barriers by defining issues, examining alternatives, and effectively guiding the team(s) towards resolution Applies expertise in estimating time, energy, and effort required by a team to produce desired outcomes within a given period of time. Makes sure team(s) clarify desired outcomes by establishing definitions of done and acceptance criteria for actions at individual and team levels. Conducts retrospective meetings to promote continuous improvement within a scrum team while developing a shared understanding of areas of improvement in the short- and long-term Effectively manages scrum backlog to ensure work is visible to the team and stakeholders, ordered according to business value and aligned with the enterprise backlog to achieve the desired outcome(s) Project Management Participates on multi-disciplinary team(s) providing oversight and coordination of projects. Employs project management best practices and methods to ensure work is planned and executed to meet applicable departmental and institutional standards and objectives Adapts to support staff and teams on a wide variety of initiatives at all levels through a variety of actions, including but not limited to rese