School Certifying Official I at National University

Job description

Compensation Range: Hourly: $20.00 - $23.00 Position Summary The School Certifying Official (SCO) is responsible for advising and assisting students to navigate the use of their Veteran Education Benefits (VEB), certifying student enrollment statuses to the Department of Veterans Affairs, and liaising with students, other University teams, and the Veteran’s Affairs. SCOs provide exceptional customer service and quality responses to eligible veterans, civilians, military students, and family members applying for and receiving VEB. Duties are performed with an emphasis on accuracy, timeliness, customer service, compliance with federal and state regulatory agencies, and adherence to University policies and procedures. Interpret, explain, and analyze VA regulatory changes and evaluate and monitor student eligibility for benefits processing associated with this designation. Serves as a student’s key point of contact regarding VA benefits, providing in-depth, quality service to students from the time they enter the first course until they graduate. The majority of the day focuses on certifying student enrollments and communicating with students via the phone, email, text messaging, and chat providing support while working with students to resolve complaints, troublehoot issues, and assist students in overcoming challenges that could hinder progress to graduation. Essential Functions: Evaluate the requirements for the University’s receipt of a student’s military benefit(s) by: analyzing and monitoring the student’s enrollment, financial account, other financial aid, and academic records; and interpreting and explaining while staying abreast of the changing regulatory environment that may impact the University’s policies and procedures for receiving and processing of military benefits. Process veteran’s affairs (VA) enrollment certifications for eligible students by coordinating with applicable University departments (Registrar, Financial Aid, Student Accounts) and ensuring all benefits and related documentation including certification forms and status change forms are processed timely and accurately. Interview students/veterans, coordinate benefits delivery with central/regional VA processing office, process advance payments requests as appropriate, update the system (Peoplesoft), reconcile with VA certification records, research history of benefits received, review enrollment reports, and update student accounts, as required. Coordinate timely filing of all VA documentation ensuring all paper and computer records are adequately safeguarded and properly retained. Assist in the development and revision of office policies and procedures, as necessary. Reconcile all incoming payments and prepare deposits for the University Cashier. Attend the necessary Military meetings/workshops, and webinars that impact students benefits and success as well as the University’s compliance. Troubleshoot student issues and assist leaders in working with the military funding sources to investigate and resolve student complaints. Disseminate Shopping Sheets to prospective students and proactively communicate to continuing students regarding regulatory changes that impact a student’s eligibility for military benefits. Ensure quality improvements in all aspects of office policies and procedures as well as the regulations for delivering benefits to students. Reasonable and consistent attendance to fulfill requirements of the position. Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor's degree preferred. An Associate’s degree from an accredited college or university and/or its equivalent in work experience will be considered. Minimum of two (2) years of related experience as an SCO, VEB specialist, financial aid specialist, or student facing position at an accredited college or University, or equivalent, is preferred. Experience with VA Once preferred. Experience in higher education preferred. Experience