SASE Support Engineer (IT Engineering) at Keysight Technologies in Colorado Springs, CO

Job description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. In this role, you'll be part of a highly visible team responsible for delivering secure, seamless access to the applications and resources that power our global business. You'll work with cutting-edge cloud and network security technologies, collaborate with architects and engineering teams across the organization, and help solve complex security and connectivity challenges in a large-scale enterprise environment. This is more than a traditional support role. You'll contribute to high-impact security initiatives, gain hands-on experience with some of the industry's most advanced secure access technologies, and play an important role in shaping the future of secure access at Keysight. Responsibilities Netskope Operations & Support Operate, support, and maintain Keysight's global Netskope platform, including Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), and Zero Trust Network Access (NPA/ZTNA), as part of a global follow-the-sun support model spanning APAC, EMEA, and the Americas. Serve as a technical escalation point and subject matter expert for Netskope incidents, troubleshooting client steering, tunnel and connector issues, authentication, DNS, certificates, and application access across user, branch, and cloud traffic paths. Monitor Netskope tenant health, Publisher and Connector status, NewEdge POP connectivity, and overall user experience; proactively identify performance bottlenecks and improve service availability. Manage day-to-day policy and configuration changes, including web and URL filtering, real-time protection and DLP policies, SaaS and IaaS CASB controls, private application onboarding, TLS inspection, and certificate bypass exceptions. Administer the Netskope Client lifecycle across Windows, macOS, and mobile endpoints, including deployments, steering configuration, upgrades, and troubleshooting. Partner with Information Security teams to tune CASB and DLP policies, review alerts, and participate in security incident response activities as the Netskope and network subject matter expert. Manage vendor relationships by opening and driving Netskope support cases, validating fixes, and tracking service-level performance. Engineering, Projects & Integrations Contribute to global initiatives, including migration from legacy VPN, proxy, and firewall-based access solutions to Netskope SWG and ZTNA, onboarding new SaaS and cloud applications, M&A integrations, technology refreshes, and security enhancements. Support integrations with identity platforms and services, including SSO, MFA, and SCIM, as well as endpoint management, SIEM/SOAR, and other security technologies. Collaborate closely with business and IT stakeholders on new deployments and continuous improvement initiatives, communicating changes, impacts, and outcomes effectively. Support the adoption and expansion of modern secure access technologies across a large-scale global enterprise environment. Automation & Continuous Improvement Participate in Problem Management, post-mortems, root cause analysis, and service improvement initiatives to enhance reliability and user experience. Develop and maintain runbooks, knowledge articles, operational documentation, reporting, dashboards, and alerting for Netskope services. Leverage REST APIs and scriptin