SAM - Lead at Mattel in Hyderabad

Job description

The Opportunity:  What Your Impact Will Be:  CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends to all our brands, partners, and suppliers. Job Description Position Summary The Software Asset Management (SAM) Lead – India Technology Center (MTIC) serves as the senior operational and functional lead supporting Mattel’s global Software Asset Management capability. This is a hands-on SAM leadership role responsible for helping coordinate day-to-day service delivery while independently performing complex SAM work across publishers, licensing models, software requests, Effective License Positions (ELPs), compliance, optimization, audits, renewals, data quality, and operational governance. The SAM Lead serves as a key point of continuity between the Global SAM Manager and the MTIC SAM team and may act as the delegated functional representative for SAM when the Global SAM Manager is unavailable . The role therefore requires broad SAM experience, sound licensing judgment, strong analytical capability, and the ability to communicate defensible SAM positions to technical teams, Product Owners, Procurement, Finance, Contract Management, leadership, and other stakeholders. The role provides functional leadership, work coordination, mentoring, quality oversight, and operational direction but does not inherently require formal direct people-management responsibility. Formal people-management responsibilities, if any, will be determined separately by the organizational structure. The successful candidate must be capable of operating independently within established SAM governance and decision rights while knowing when material licensing, financial, compliance, data, or organizational matters require escalation to the Global SAM Manager. Location: Hyderabad, India Department: Global Technology Organization / Partner Strategy Reports To: Global Software Asset Management Manager Employment Type: Full-Time Key Responsibilities SAM Service Leadership & Operational Continuity Serve as the senior day-to-day operational lead for the MTIC SAM service. Support execution of the global SAM operating model, governance framework, service standards, priorities, and controls. Coordinate operational workload across the MTIC SAM team while remaining actively engaged in SAM service delivery. Participate in the shared SAM request queue and independently resolve or appropriately route software licensing, entitlement, compliance, optimization, and governance requests. Monitor workload, aging, service risks, dependencies, and operational exceptions and escalate material issues appropriately. Provide functional guidance and coaching to SAM analysts while promoting consistent decision-making and service quality. Review complex or material SAM work for quality, completeness, and alignment with established standards. Maintain service continuity during planned or unplanned absence of the Global SAM Manager. Serve as the delegated SAM functional representative when requested or when the Global SAM Manager is unavailable, within established decision rights and escalation thresholds. Represent SAM accurately in cross-functional discussions and ensure material decisions requiring Global SAM Manager authority are appropriately escalated. Publisher & License Governance Perform and oversee SAM activities across a broad portfolio of enterprise and SaaS publishers. Develop, review, and maintain defensible Effective License Positions using entitlement, deployment, usage, contractual, and publisher data. Interpret l