Salesforce Business Analyst at Auto Club Group (ACG) in AOB, MI

Job description

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: Remote Location. Position Schedule / Shift: Monday to Friday, 8:00am to 5:00pm. Position Summary: The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs. Key Responsibilities: Primary Duties and Responsibilities (details of the basic job functions): The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs. Duties may include: Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality. Gather, refine and drive requirements Building business stakeholder relationship Uncovering needs through flow diagrams Facilitate requirements working sessions Relaying and clarifying requirements for the development and testing teams Prepare and/or review test cases Provide Training for pre and post deployment. Maintain a healthy refined backlog Participate in Agile Ceremonies Supervisory Responsibilities (briefly describe, if applicable, or indicate None): None Qualifications: Required Education (include minimum education and any licensing/certifications): A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience. Experience: 2+ years experience in Salesforce as an Administrator or Business Analyst Knowledge and Skills: Knowledge of Sales and Service processes in Salesforce Strong analytical and problem-solving skills. Good written and verbal communication and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Ability to pivot in a fast-paced environment. Understanding and Agile mindset Preferred Certified as Salesforce Administrator preferred F LEX WORK IN WORK ENVIRONMENT This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Salesforce Business Analyst will earn a competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Pa