Sales Technology Manager at OneTrust in Atlanta, GA

Job description

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We’re looking for a collaborative, systems-oriented rockstar to join our GTM Operations team and help create a best-in-class seller experience through thoughtful technology and process design. In this role, you’ll own the design, implementation, and continuous improvement of sales technology and revenue processes. You’ll partner closely with Sales, Sales Leadership, GTM Operations, IT, and other cross-functional stakeholders to understand business needs, translate them into scalable solutions, and ensure our sellers have the tools, workflows, and insights they need to be productive and successful. You’ll oversee core sales technology capabilities, including Gong for forecasting, cadence management, and call recording. The ideal candidate is equally comfortable thinking strategically about the operating model, working hands-on in technology, managing implementation projects, and solving day-to-day operational challenges. Primary KPI Ensure we have the right technology and process design to deliver a best-in-class seller experience, measured through technology adoption, process efficiency, data quality, seller satisfaction, and the reliability of revenue workflows and insights. You Will Sales Technology Ownership: Own the day-to-day administration, optimization, governance, and roadmap for sales technology, including Gong and related systems that support forecasting, cadence management, call recording, coaching, and seller productivity. Process Design: Understand how sellers, managers, and revenue leaders work today; identify friction and gaps; and design scalable, intuitive processes that improve productivity, consistency, data quality, and execution across the revenue organization. Gong Expertise: Lead the configuration and continuous improvement of Gong capabilities, including forecasting workflows, cadence management, call recording, conversation intelligence, reporting, permissions, and user adoption. Ensure Gong is aligned to sales methodology, management routines, and business requirements. Seller Experience: Collaborate with our Sales Strategy team(s) to continually improve seller workflows, reducing administrative burden, improving system usability, and proactively identifying opportunities to make the revenue process easier to execute. System Design and Architecture: Understand how sales technologies connect with Salesforce and the broader go-to-market ecosystem. Design solutions that support a connected experience while minimizing unintended downstream impacts, duplicate work, and data quality issues. Technology Roadmap: Evaluate and drive requests for new capabilities, assess business value and level of effort, prioritize investments, and maintain a roadmap that aligns technology and process improvements to revenue priorities. Implementation and Change Management: Lead or support technology implementations, enhancements, integrations, and process changes from discovery through launch. Define requirements, document decisions, coordinate testing, develop enablement, and measure adoption and outcomes. Reporting and Insights: Partner with stakeholders to ensure sales techn