Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27 at Aspen Snowmass in Aspen or Snowmass Village, CO

Job description

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations.  Job Posting Deadline Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.   Essential Job Functions / Key Job Responsibilities  Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations  Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies  Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience  Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services  Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests  Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction  Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service  Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly  Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish  Other duties as assigned  Education & Experience Requirements  High school diploma or equivalent required; bachelor's degree preferred  Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environment required  Minimum of 1 year of experience with phone and email communication in a professional setting required  Previous experience with sales targets or performance goals preferred  Knowledge, Skills & Abilities  Fluent in English, with excellent verbal and written communication skills required; knowledge of additional languages is a plus  Proficient in Microsoft Office (Outlook, Word, Excel) with the ability to quickly learn and navigate internal reservation and point-of-sale systems  Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences  Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or the ability to learn quickly and share information confidently with guests  Typing speed of 50 WPM or higher with strong attention to accuracy and detail, supporting efficient and seamless guest interactions  Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service  Confident, guest-focused communicator with the ability