Sales Operations Analyst at Dexcom in Bracknell

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. ** You must have the Right to Work in the UK. Sponsorship is not available for this role ** Meet the team: You’ll join Dexcom’s growing Commercial Excellence organization, where business partnership, data, systems, and insights come together to power commercial planning, engagement, execution, enablement, and measurement across United Kingdom and Ireland. The team is transforming how Dexcom leverages commercial data—building a connected ecosystem, turning data into foresight & action, enabling field teams to deliver one coherent high-value experience, and elevating strategic decision ‑ making. We’re collaborative, fast ‑ moving, and committed to making data a competitive advantage. If you’re energized by shaping commercial data strategy and creating tools that directly enable growth, you’ll feel right at home, and we are excited to have you join our team! Where you come in: Maintain and update CRM databases to ensure data accuracy and integrity. Monitor customer data quality and perform data cleansing activities. Analyze customer, sales, and marketing data to identify trends and insights. Produce regular performance reports. Assist with CRM system administration, user support, and troubleshooting and training for field based teams. Support customer journey mapping and lifecycle management initiatives, evolving into campaign analytics. Work with field based teams and marketing to improve CRM processes. Help implement CRM enhancements, automation, and system improvements in collaboration with the EMEA and global teams. Ensure compliance with data protection and privacy regulations. What makes you successful: You have experience working in MedTech or Pharmaceutical European/ UK commercial organizations and expertise working with MedTech / Pharmaceutical CRM and salesforce effectiveness data. Working knowledge of CRM systems (e.g. Veeva, Salesforce) and desirable experience of leveraging Iqvia OneKey. You have a proven ability to support field based team in leveraging CRM capabilities, understanding how technical functionalities translate into everyday use. Strong analytical and problem-solving skills Proficiency in Excel and data analysis techniques. Attention to detail and commitment to data accuracy. Good communication and stakeholder management skills. Ability to organise and prioritise multiple tasks. Curious and data-driven mindset. Collaborative team player. Basic knowledge of reporting and dashboard tools (Power BI, Tableau, CRM reporting tools). You bring strong communication skills, enabling you to simplify complexity and guide stakeholders through change and adoption. You balance adherence to clear standards, governance, and cadence while retaining