Sales Enablement and Operations Lead at Lorikeet in Boston, MA

Job description

About Us Lorikeet is redefining what customer support looks like — and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do. We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes. Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters. If you want to build something that genuinely changes how businesses and customers interact — this is the place. About the role We're hiring our first Sales Enablement & Operations team member. Our go-to-market team is growing fast (AEs, a new BDR team, demand gen, and a GTM Engineer), and the systems, processes, and knowledge that got us here were built by founders on the fly. This role exists to turn that into a real operating engine: one where every rep ramps quickly, knows exactly how to tell the Lorikeet story, and spends their time selling instead of fighting the CRM. You'll own training, operations, and process not just for sales, but for our Forward Deployed team too. We sell into regulated, high-stakes businesses, and our buyers are sharp. A Head of Support at a telehealth company wants to know how the AI handles a compliance edge case; a fintech CX leader wants proof it won't get someone's money stuck. Our reps need to go deep on product, industry, and objections, and you'll be the person who makes sure they can. You'll sit at the centre of sales, marketing, product, and our Forward Deployed team, and you'll own both sides of the job: the enablement (onboarding, playbooks, messaging, coaching) and the operations (CRM, pipeline hygiene, forecasting, reporting, tooling). What You'll Do: Own onboarding and training for every new GTM and Forward Deployed hire. Design a ramp program that gets AEs, BDRs, and Forward Deployed team members confident in front of customers in weeks, not quarters Build and maintain the sales playbook: ICP and personas, discovery frameworks, qualification criteria, objection handling, competitive positioning, and vertical-specific plays for fintech, healthtech, marketplaces, and delivery Turn product launches and customer wins into enablement: talk tracks, demo flows, case studies, and battlecards reps actually use Own the CRM as the source of truth: pipeline stages, required fields, deal hygiene, and the automations that keep it clean without nagging Run the pipeline and forecasting cadence with sales leadership: weekly pipeline reviews, dashboards, and the metrics that tell us where deals stall and why Manage the GTM tool stack (CRM, sequencing, call recording, enrichment, etc.) and decide what we add, cut, or build ourselves Partner with our GTM Engineer to build AI-powered workflows with Claude Code: deal summaries, call insights, account research, automated CRM updates, rep coaching Use call recordings and win/loss data to spot patterns, coach to them, and feed what you learn back into product and marketing Support territory planning, quota setting, and comp plan mechanics as the team scales You might be a fit if you: Understand what it takes to sell, whether from a sales role yourself or from working closely alongside reps in enablement or ops (ideally in B2B SaaS) Have experience building an enablement program from the ground up Are equally at home running a training sessi