Sales Associate - Short Hills at Richemont

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity. OBJECTIVE/MISSION • As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement: • Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client • This includes after sales clients if a Cartier after-sales dedicated area/staff is not available • Adapt approach according to the client needs and motivations • Negotiate and handle objections with ease • Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience • Remain current on industry news and competitor Client Relationship Management: • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available • Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations: • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education: • College degree preferred Required Experience: • 2 to 5 years of previous experience in luxury retail. Technical Skills: • Ability to work in a fast-paced retail store environment • Computer and internet Savvy • MS Office experience required, SAP knowledge preferred Personal Skills/Abilities: • Additional language skills are a plus • General knowledge of timepiece movements, are preferred • Excellent interpersonal and communication skills are required • Strong understanding of Customer Service needs and Customer (internal and external) priorities • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision • Being a genuine Maison Ambassador • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand • Self-Starter with Team-Player approach • Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spe