Risk Analyst | S2 | Complaints Strategy & Innovation | Multiple Locations | Internal Mobility at Santander in Glasgow

Job description

Risk Analyst | S2 | Complaints Strategy & Innovation | Multiple Locations | Internal Mobility Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE Santander UK is looking for a Complaints Risk & Data Analyst to join our Complaints Strategy & Innovation team , based in either Milton Keynes, Glasgow or Bradford. This role is on a fixed term contract for 12 months. This is a varied and analytical role at the heart of our complaints operation. You’ll work across risk and controls, regulatory reporting, data and insight, governance and operational risk, helping us strengthen how complaints information is understood, governed and used to improve customer outcomes. You’ll turn data into meaningful insight, support our regulatory obligations and help ensure our complaints controls and reporting remain accurate, robust and effective. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Producing risk and control insights, identifying trends and opportunities to improve complaints performance and customer outcomes. Supporting Santander UK in meeting its complaints regulatory reporting requirements, helping ensure reporting is accurate, complete and timely. Supporting coordination and ongoing development of complaints data governance, helping maintain standards around data quality and integrity. Providing operational risk support across complaints, helping identify, assess and manage risks and control issues. Supporting the management and development of complaints taxonomy and categorisation, improving the accuracy and consistency of reporting and insight. Analysing complaints data and translating findings into clear, actionable insights for stakeholders. Providing ad hoc data analysis, reporting and tactical solutions in response to emerging business needs and priorities. WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experiencee: Knowledge of complaints handling within a UK financial services environment, together with an understanding of relevant complaints regulation and risk and control frameworks (Required) Previous risk management or operational risk experience (Preferred) Experience working with complaints data or other large operational datasets (Required) Hard Skills: Solid analytical skills, with the ability to interpret complex data and translate it into clear conclusions, insights and actions (Required) Solid Microsoft Office skills, particularly Excel, including formulas and lookup functions, and ability to create effective PowerPoint presentations (Required) SQL experience or similar data analysis tools (Preferred) Soft Ski