Revenue Operations Manager - Customer at Halter

Job description

About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. About the role Halter's post-sale engine, launch and support, is where our customer promise gets delivered. This role exists to make sure it performs. You'll sit within Revenue Operations & Enablement (part of GTM Operations), reporting to our Rev Ops & Enablement Lead, and based in our Auckland HQ. Your remit is global: you'll work across the NZ-based 24/7 support team, regional support teams in the US, and launch teams in every market. While our in-market Rev Ops Managers (AU and US) predominantly focus on the sales cycle, you own the operational performance of everything that happens after the deal closes. How does the customer get launched? How does the support experience run? Where does it break? Where is it slow? You're expected to know, and to fix it. You'll own the operational processes, reporting, and the outcome and success of our tooling for launch and support. To be clear: this is an operations role, not a product role. Our Product Managers and Ecosystem teams own what our product looks like and the tools we use. You own how the teams operate around and within it. They build the tool; you drive adoption, govern usage, feedback changes, and make sure the processes around it are tight. You'll work in close partnership with the VP of Customer, whilst your in-market Rev Ops colleagues in AU and the US are your intelligence layer on the ground. They spot the local patterns; you act on them globally. You'll do it with AI as a core tool - not experimentally. We expect you to actively look for ways to reduce manual effort and accelerate how customer teams operate. What your day could look like • Reviewing launch performance data and identifying exactly where customers are taking too long to get to value • Working with the global support team to diagnose why escalation rates have spiked in a region, and driving the fix • Designing a process improvement for the handover between sales and launch, then briefing the in-market Rev Ops Managers on how it lands locally • Running a tooling adoption review. Are teams using a system consistently? Where are they working around it? Why? • Acting on a pattern flagged by the US Rev Ops Manager in support tickets that doesn't match what you're seeing globally • Partnering with the Launch PM to align on where the operational process needs to flex around an upcoming product change • Building reporting that gives the VP of Customer clear visibility into launch and support performance without having to ask for it What we're looking for You could come from customer operations, customer experience, onboarding/ implementation, or you've been the operational person in a scaling company who made the post-sale experience actually work. The background is irrelevant. What matters is how you think. You think in processes. You can look at how a team operates, see where it breaks, and design something better. You