Revenue Operations Lead at First Advantage

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About the Team The Revenue Operations team at First Advantage is responsible for improving how our global Go-to-Market (GTM) teams sell, execute, and engage customers. We connect strategy, process, systems, data, and performance visibility so GTM l eaders across sales and Customer Success can run the business with clear standards, reliable execution, and trusted insights. Summary We are seeking a Revenue Operations Lead (Individual Contributor) to join our Global Revenue Operations ( RevOps ) organization. This role is responsible for supporting sales execution through strong operational leadership, analytical insight, disciplined process standards and planning. This is not a typical sales operations role . T his role will have a meaningful impact on orchestrating and auto mating operational efficiency . You will be responsible for executing sales planning, process, analysis, and Salesforce based operational support for the Sales organization . The ideal candidate is a strong operator with deep Salesforce knowledge, advanced analytical skills, and the ability to partner credibly and influence Senior level Sales leadership to diagnose issues, solve business problems, and improve execution. This is a highly visible role that requires both strategic thinking and hands ‑ on execution in a complex, global sales environment. What You’ll Do Sales Operations Partner to GTM Leadership Serve as a primary Sales Operations partner to Sales leadership, supporting execution, planning, and operational problem solving Identify and diagnose issues related to pipeline health, territory coverage, and sales process adherence ; suggest and implement improvements to those processes Communicate findings effectively to Sales leaders and cross - functional stakeholders Revenue Planning Execution Own the execution of territory, segmentation, and coverage models defined by Sales and GTM leadership Operationalize planning decisions by ensuring accurate implementation across Salesforce, utilizing your deep expertise in opportunity management, pipeline mechanics, and forecasting inputs Define, maintain , and enforce sales process standards, pipeline stage definitions, and verifiable criteria to move a deal forward Lead annual and i n year planning cycles by implementing approved changes to territories, coverage rules, and capacity assumption s Define forecast process, forecast categories, data requirements and forecast governance standards Operational Analysis Perform territory analysis to evaluate balance, coverage gaps, whitespace, and capacity alignment Conduct segment level analysis (industry, vertical, region, size, selling motion) to identify execution risks and opportunities Partner with Sales leadership to validate whether planning assumptions are reflected in actual execution Insights and Analytics Diagnose what’s driving performance (what changed and why), using data to get to the real root cause . Why process isn’t being followed, why territory model isn’t performing Drive action with Sales leaders (deal inspection, pipeline cleanup, process adherence) to course-correct fast Turn insights into meas urable improvements by partnering with Sales, RevOps , and Revenue Tech to implement changes in process, governance, and Salesforce Revenue Technology Implementation and Adoption Partner closely with Revenue Technology, Sales leadership, and impl