Retrieval Team Lead at Reveleer in Chennai

Job description

About Reveleer Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence. About the Role We are seeking a Retrieval Team Lead to join our Retrieval Operations team. This role leads a team of Retrieval Specialists (PSRs) who connect with the onshore team daily to understand client process requirements and guidelines. The Team Lead owns team production, retrieval completion rate, turnaround time, quality, and compliance targets, and drives performance through real-time monitoring, coaching, and process improvement. The role also reports team performance to leadership, escalates provider and project risks, and manages engagement, retention, and skill development within the team. The role supports a large-scale retrieval program (approximately 500,000 chases, beginning with the October 2026 go-live), owns the relationship with the program’s highest-volume Address IDs (AIDs), and serves as the first line of response for provider escalations. Key Responsibilities Production Management: Plan, monitor, and manage team production (provider contacts, chart requests, and charts retrieved) through hourly/daily tracking and performance interventions to meet or exceed monthly production target. Allocate Chase/Address ID inventory by project, provider, and retrieval channel, and use real-time monitoring to meet project retrieval rate goals, turnaround timelines, and client deadlines. Distribute and rebalance daily chase assignments across the PSR team based on AID priority, chase age, and retrieval deadlines; monitor individual PSR workloads and adjust assignments to keep the queue moving and prevent aged chases from stalling. Partner with the Team Manager on weekly volume planning and flag capacity gaps before they affect throughput. Track individual and team-level retrieval rate, pend rate, and productivity against program targets; flag underperformance or training gaps to the Team Manager and support corrective action plans. Quality & Retrieval Accuracy: Drive team-level quality to achieve consistent scores across all project audits through targeted feedback and corrective action plans. Ensure retrieved charts are complete, legible, and match the requested member, provider, and date-of-service range before submission, minimizing rework. Resolve pended and unresponsive chases through structured follow-ups, escalations, and alternate retrieval channels, and keep chase statuses and notes accurate in the retrieval system. Large AID Relationship & Provider Contact: Serve as the primary point of contact for the program’s highest-volume AIDs, maintaining direct relationships with provider office staff. Monitor retrieval performance for large AIDs and proactively address barriers before they affect chase completion. Coordinate directly with provider offices on record request logistics, portal access, and recurring retrieval issues. Provider Escalation Management: Own first-line resolution of provider escalations related to retrieval outreach, record requests, or access issues. Document escalation patterns and root causes, and recommend workflow or script changes that reduce recurring issues. Escalate unresolved or systemic provider issues to the Team Manager with a clear summary and a recommended next step. Process Improvement: Identify, propose, implement, and document process improvement