Retail Area Manager - Philadelphia at Pop Mart International Group

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. 

 Position: Area Manager Location: Philadelphia, PA Department: Retail Operation Salary: $89,000 - $100,000 Opportunity Overview: POP MART is seeking a dynamic Retail Area Manager to lead operations across multiple store locations within the Philadelphia market and help shape the continued growth of our U.S. retail business. In this pivotal role, you will oversee stores, driving operational excellence, team development, sales performance, and customer experience. You will be a hands-on leader who thrives in a fast-paced, entrepreneurial environment and is passionate about building high-performing teams. From coaching Store Managers to optimizing ROBO Shop performance, you will play a key role in delivering POP MART's signature experience to fans across your market. This is more than a traditional retail leadership role—it's an opportunity to be part of a global movement, bringing art, play, and happiness to communities nationwide. This is a highly visible field leadership role requiring extensive travel throughout the assigned region , including regular store visits and multi-day market visits as needed. What You Will Achieve: Oversee day-to-day operations for retail store locations, ensuring compliance with POP MART's operational, visual, and customer experience standards. Drive Key Performance Indicators (KPIs), including sales targets, ATV, UPT, membership, and shrink control. Train, coach, and motivate store managers and store teams to ensure high performance and a strong team culture. Support hiring, onboarding, and development of store-level employees in coordination with the District Manager. Manage store staffing levels and payroll to align with labor budgets and productivity goals. Travel regularly between assigned store locations to observe, audit, coach, and support operations. Monitor inventory, visual merchandising, and loss prevention protocols. Act as a communication link between stores and the District Manager, ensuring timely reporting and follow-through on key initiatives. Partner with cross-functional departments, including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising, to support store needs. Champion a strong customer service culture and deliver feedback that supports continuous improvement. Identify and address operational challenges in a timely and effective manner. Support Store Managers in executing promotional events, product launches, and key brand initiatives. Oversee ROBO Shop operations within the assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations. What You Will Need: 3–5+ years of progressive retail management experience, including Store Manager experience; 3+ years of multi-unit management experience preferred. Strong leadership skills with the ability to coach, mentor, develop, and inspire diverse retail teams. Proven ability to meet and exceed sales, operational, and KPI goals. Preferred: experience leading multiple high-volume retail locations within a fast-growing consumer, specialty, fashion, lifestyle, or entertainment brand. Preferred: experience coaching and developing Store Managers and building strong leadership pipelines. Preferred: experience supporting new store openings, product launches,