Resource Sharing Manager at Santa Clara University in Santa Clara, CA

Job description

Position Title: Resource Sharing Manager Position Type: Regular Hiring Range: $37.31 - $44.79 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity. Pay Frequency: Hourly A. POSITION PURPOSE The Resource Sharing Manager is responsible for managing interlibrary loan, document delivery, and consortial resource sharing (LINK+) services in support of the educational and research needs of the Santa Clara University community. This position manages end-to-end library fulfillment services - including Interlibrary Loan (ILL), Document Delivery, and consortial resource sharing (LINK+) operations – to deliver prompt, accurate service for SCU and external partners in compliance with U.S. copyright law and professional standards. Directly supervises one full-time staff member and several student assistants while developing, enforcing, and assessing policies across all resource-sharing workflows. Engages with other library departments, the University community, as well as local, state, national and international interlibrary loan departments in furtherance of maintaining responsive and innovative interlibrary loan, document delivery, and consortial resource sharing services. B. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Manager, Interlibrary Loan, Document Delivery and consortial resource sharing (LINK+) (75%) Coordinates interlibrary loan, document delivery, and consortial resource sharing (Link+) services. Responsible for the daily operation of these services, including monitoring service quality and ensuring high productivity in order to meet patron research needs. Directs professional development and performance management for one full-time library assistant and several student assistants. Performs administrative duties requiring a comprehensive knowledge of complex library automation tools, such as ILLiad, FOLIO (integrated library system), CCC (Copyright Clearance Center) and knowledge of full text databases and bibliographic databases. Develops, documents, organizes, implements, assesses, and revises departmental operational policies and procedures. Maintains smooth workflows, resolves procedural problems as they occur, and reassigns work among staff as appropriate. Establishes goals and objectives for these services in coordination with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement Recommends and implements new and/or enhanced services or operational changes in response to evolving technology and patron needs. Maintains interlibrary loan, document delivery, and consortial resourcing sharing statistics and participates in Library assessment efforts, such as measurement of key benchmarks (e.g. turnaround time, analysis of changes in user demand). Attends regional or statewide meetings on interlibrary loan, document delivery, and consortial resource sharing (LINK+, OCLC, CLA, IUG meetings) to keep abreast of developments in the field of interlibrary loan, document delivery and consortial borrowing. Stays current on copyright law requirements and restrictions for interlibrary borrowing, and works with Head of Access & Delivery Services and Assistant Dean of Learning & Engagement to ensure the Library’s resource sharing operations are fully compliant with copyright and licensing requirements. Maintains a current understanding of consortial borrowing and lending agreements, and works with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement to ensure that Santa Clara University meets its obligations under its consortial agreements. Coordinates with Law Library staff to ensure smooth processing and delivery of LINK+ material requested by Law Library patrons. Keeps library staff up-to-date on significant changes in interlibrary loan, document delivery and LINK+ services. 2. Staffing Library Help Desk (20%) Staffs the Library Help Desk during scheduled hours Uses the integrated library system to circulate materi