Resource Operations Coordinator at Cushman & Wakefield in Taguig

Job description

Job Title Resource Operations Coordinator Job Description Summary In this role, you will support one of C&W’s most forward thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience. This environment champions innovation, prioritises premium service standards, and empowers workplace professionals to act as true ambassadors of the client’s brand. You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client’s high touch, people centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments. Guided by a high performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client’s Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand. The Resource Operations Coordinator is responsible for supporting a seamless employee experience. The role focuses on the employee onboarding experience and managing background check processes, compliance, and reporting as part of the onboarding process for new hires on a client account within Global Occupier Services. In addition, the role supports the onboarding and offboarding of vendor personnel, including the administration of background screening requirements, contingent workforce onboarding activities, and coordination with vendors, hiring managers, and third-party service providers to ensure compliance with client and regulatory requirements. The role also supports employee and vendor offboarding, employee data management, reporting, and HR administration, whilst acting as a front-line point of contact for employee, vendor, and stakeholder inquiries. The incumbent will liaise regularly with the company’s third-party background check providers, vendors, and members within our HR Shared Services team to ensure accurate, compliant, and effective HR service delivery while leveraging data and insights to support continuous improvement and informed decision-making. Job Description Employee Onboarding & Offboarding Pre-Employment & Background Screening Coordination · Coordinate the submission of new joiner information for background screening. · Monitor and track background check progress with relevant stakeholders. · Ensure all onboarding requirements are completed prior to employee start dates. · Follow up with onboarding teams to obtain and confirm "Clear to Start" approvals. Workforce Administration & System Management · Guide hiring managers through onboarding requirements based on employee risk classifications. · Coordinate the creation and processing of Job Requisitions (JR) within the Fieldglass system. · Support hiring managers with position creation and approval processes within SuccessFactors for high-risk hires. · Monitor onboarding workflows and ensure timely completion of all required actions. Access and Equipment Provisioning · Submit and track service requests through the appropriate systems for: o Laptop provisioning o Building access cards o External email access o Server access o Color printing access o Business card requests · Coordinate with IT, Security, and Facilities teams to ensure all employee resources are available prior to start date. Offboarding Administration · Coordinate employee offboarding activities with hiring managers and support teams. · Ensure work order end dates are updated and maintained accurately within Fieldglass. · Initiate and track offboarding requests with relevant stakeholders. · Process required Fieldglass system transactions related to employee departures. · Monitor co